Sales & Service Advisor - S Kolb Rd
Company: Sun Auto Tire & Service
Location: Tucson
Posted on: April 24, 2024
Job Description:
Overview
BRAKEmax has all of the services you need to keep your vehicle in
top condition. Whether you need basic services like oil changes and
brake repair, or more challenging mechanical services like
transmission repair or car AC repair, one stop at BRAKEmax gets it
done.
The Sales and Service Advisor is responsible for selling and
promoting all products and services offered by the company by
following the company's store standards and expectations.
Benefits:
- Competitive Bi-Weekly Pay
- Tuition Reimbursement, up to $3,000 annually
- Paid Vacation and Sick Time
- 6 Paid Holidays
- Medical, Dental and Vision Insurance (Effective 1 st of the
Month after Hire)
- Life Insurance (Company paid)
- 401(k) Retirement Savings Plan with Company Match
- Discounted Services on Personal and Immediate Family
Vehicles
- Opportunity for Advancement!!!
Essential Roles and Responsibilities:
- Promptly greet customers in a professional and courteous manner
both in person and on the telephone using the Company's
standardized customer service techniques.
- Listen to and thoroughly document customer's concerns; inspect
vehicle and refer to service history to accurately identify and
verify customer's service needs.
- Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the
Automotive Technician to the customer so that they can make an
informed decision. Properly document all recommendations in
customer file.
- Promote the sales of appropriate services, parts, and
accessories by demonstrating an understanding of the product and
associated service requirements.
- Provide customer with an accurate quote that includes cost and
time of completion for the services approved by the customer.
Provide customer with updates throughout the day on the status of
their services.
- Follow proper procedures when cashing out a customer's ticket
to include a review of the completed multi-point inspection and
explanation of applicable warranties.
- Conduct post repair and declined services follow up phone calls
to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns and warranty parts for
individual customers
- Other duties as assigned
The Sales and Service Advisor should also adhere to all company
policies and procedures as outlined in the Employee Handbook and
demonstrate behaviors that are consistent with the Company
Standards and Expectations.
Qualifications:
- High School Diploma or equivalent
- Prior experience as a Service Advisor is helpful, but not
required
- Professional appearance and proven ability to work in a process
driven environment
- Possess current, valid driver's license
- Possess State Inspector License or ability to obtain a State
Inspector license within 30 days of hire date
- ASE Certified Service Consultant Certification or ability to
obtain within 90 days of hire date
- Ability to work a minimum of five days, including weekends
Sun Auto Tire & Service provides equal employment opportunities to
all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
#bayard
Keywords: Sun Auto Tire & Service, Tucson , Sales & Service Advisor - S Kolb Rd, Sales , Tucson, Arizona
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