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Overnight Supervisor/Night Audit - Full Time

Company: Omni Hotels & resorts
Location: Tucson
Posted on: September 15, 2020

Job Description:

JOB DESCRIPTION

The role of the Overnight Front Office Supervisor/Night Auditor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed. Working the overnight shift, this supervisor will serve as the Manager on Duty.

RESPONSIBILITIES

* Oversees overnight operations of the resort and serves as Manager on Duty

* Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).

* Expeditious and diplomatic resolution of guest problems.

* Fully knowledgeable in all emergency procedures.

* Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.

* Ensure proper registration of guests and credit procedures are followed.

* Distribution of all nightly reports.

* Efficient processing of guaranteed no show billings.

* Maintain current back up reports.

* Handling Express Check-Outs ensuring their completion.

* Ensuring adherence to all systems and control procedures.

* Ensuring that third shift Night Audit checklist and responsibilities are completed.

* Balancing of daily postings and revenue

QUALIFICATIONS

* Attain a high propensity for customer service.

* Previous cash handling experience.

* Previous supervisory and/ or night audit experience preferred

* Previous hotel/resort front office experience required

* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

* Ability to work cohesively with co-workers both within and outside of your department

* Ability to think clearly, quickly and make concise decisions

* Ability to prioritize, organize and follow up

* Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns

* Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

* Ability to stand for prolonged periods of time.

* Requires working overnight shift.

* Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com...

Keywords: Omni Hotels & resorts, Tucson , Overnight Supervisor/Night Audit - Full Time, Accounting, Auditing , Tucson, Arizona

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