Patient Financial Services Supervisor
Company: Banner Health
Posted on: April 18, 2019
Those who have joined the Banner mission come from all walks of
life, united by the common goal: Make health care easier, so life
can be better. If changing health care for the better sounds like
something you want to be part of, we want to hear from you.
The Patient Financial Services (PFS) Department is responsible for
the timely and accurate billing and collections of revenue based on
CMS guidelines, payer contracts and federal regulations. You will
be assigned to a specific team of 10-15 Patient Financial Services
Representatives dedicated to work with specific payor group(s). We
strive to create an environment that engages employees to produce
at the highest level and recognition for their accomplishments. All
individual and team work assignments are designed to collectively
meet Banner's goals emphasizing excellent customer service and
making a difference in our customer's lives.
The Patient Financial Services (PFS) Supervisor will be responsible
for supervising 10-15 Patient Financial Services (PFS)
Representatives and overseeing their payers and accounts. This
position is also responsible for trending issues, attending 1:1
conference calls with payers and payer meetings, monitoring A/R,
completing supervisory billing functions, taking
supervisor/escalated customer service calls, monitoring
denials/appeals, training new staff and performance reviews for
their direct reports.
Your pay and benefits (Total Rewards) are important components of
your Journey at Banner Health. Banner Health offers a variety of
benefit plans to help you and your family. We provide health and
financial security options so you can focus on being the best at
what you do and enjoying your life.
About Banner Health Corporate
Within Banner Health Corporate, you will have the opportunity to
apply your unique experience and expertise in support of a
nationally-recognized healthcare leader. We offer stimulating and
rewarding careers in a wide array of disciplines. Whether your
background is in Human Resources, Finance, Information Technology,
Legal, Managed Care Programs or Public Relations, you'll find many
options for contributing to our award-winning patient care.
About Banner Health
Banner Health is one of the largest, nonprofit health care systems
in the country and the leading nonprofit provider of hospital
services in all the communities we serve. Throughout our network of
hospitals, primary care health centers, research centers, labs,
physician practices and more, our skilled and compassionate
professionals use the latest technology to make health care easier,
so life can be better. The many locations, career opportunities,
and benefits offered at Banner Health help to make the Banner
Journey unique and fulfilling for every employee.
This position directs, trains and assures the work quality of a
team of patient financial services staff members. Through effective
leadership, this position creates high quality service to patients,
providers, payors and staff for services such as billing,
collections, registration, scheduling, admitting and financial
counseling. Holds responsibility for achieving designated team work
Schedules and supervises the work of assigned staff to achieve the
defined business goals and to ensure smooth work flow in the
department. Coordinates team activities and the staff-to-workload
ratios to accomplish the most effective use of resources. Sets work
goals for team members and monitors measurable outcomes in
accuracy, timeliness, productivity and service quality.
Provides leadership, work goals and coaching for staff. Selects,
hires and trains staff for assigned area. Manages labor
expenditures within budgetary guidelines. Conducts performance
reviews, counseling/disciplinary action and termination of assigned
staff. Works with the team to achieve designated work goals.
Uses advanced business and software skills for creating documents,
letters, spreadsheets, reports, graphics, and presentations.
Coordinates and participates in special projects as assigned.
Requires the knowledge and business skills normally demonstrated by
an Associates degree in Business Management or equivalent education
Requires a proficiency level typically achieved in 3 - 5 years in
office management and/or employee supervision or leadership in
healthcare insurance and billing. Business skills and experience in
the assigned work area are required.
Advanced abilities in the use of common office software, word
processing, spreadsheet, and database software are required.
Requires the ability to manage multiple tasks simultaneously with
minimal supervision and to work independently. Excellent
organizational skills, human relations, and communication skills
Work experience in billing Arizona, Colorado, Nevada, and other
state Medicaid plans, Medicare billing, experience with all
insurance types, hospital admitting experience, and experience with
the companys billing system are preferred. Demonstrated success in
a leadership role is a plus.
Additional related education and/or experience preferred.
Keywords: Banner Health, Tucson , Patient Financial Services Supervisor, Accounting, Auditing , Tucson, Arizona
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