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Marketing Technology Specialist

Company: NOVA-- Home Loans
Location: Tucson
Posted on: April 10, 2021

Job Description:

NOVA Home Loans is hiring a Marketing Technology Specialist!
The Marketing Technology Specialist is responsible for the overall support and maintenance of technology used by Marketing. This position will be responsible for managing customer data, customer support, marketing, business processes and other applications in relation to NOVA's website, CRM and other marketing technology software. This position will be responsible for collaborating with a diverse group of stakeholders across the Marketing and Business Development departments, as well as other key business stakeholders at NOVA.
Who We Are:NOVA Home Loans has served the needs of homeowners and home buyers since 1980. We believe in the American dream of home ownership, and we are committed to providing an efficient and friendly home loan experience to each of our clients. We deliver home-grown customer service that goes above and beyond what an ordinary mortgage lender can provide. NOVA Home Loans is committed to offering a program that meets our employees' needs for health and wellness, peace of mind, financial security, and provides a comprehensive benefits package to full time employees. Essential Job Functions:

  • Responsible for maintaining users in various marketing technology platforms.
  • Provide strategic, tactical, and operational support to managers, customers, and stakeholders in relation to marketing technology that will be delivered across a range of platforms.
  • Provide project guidance, campaign support, advice, and reports to stakeholders using up-to-date knowledge and experience in the technologies used to support various marketing platforms.
  • Communicates with various vendors about product enhancements, fixes and other communications needed from leadership.
  • Responsible for CRM-related tasks including but not limited to user maintenance, email building and campaign deployment.
  • Performs accuracy testing, audits users and data, and system functionality in various marketing technology platforms.
  • Implement and contribute to projects and project development.
  • Maintain compliance and policy reviews pertinent to marketing technology platforms.
  • Report improper system usage to marketing Management team.
  • Acts as central point of contact for all change requests and system alterations and enhancements.
  • Acts as the liaison between NOVA and the marketing technology vendors contracted with NOVA to problem solve, develop solutions to issues, and resolve.
  • Creates and updates training manuals, policies and procedures.
  • Responsible for creating and delivering training including but not limited to documentation, presentations, policies and strategies to further support stakeholders.
  • Performs other duties as assigned.Knowledge, Skills, and Abilities:
    • Strong project management, data management and training and support skills.
    • Strong computer skills in combination with marketing technology software experience
    • Demonstrated proficiency with the Microsoft Office suite including Microsoft Word, Excel, Power Point, and Outlook.
    • Ability to multi-task and handle a large queue of tasks and requests.
    • Knowledge of general office procedures and practices.
    • Strong attention to detail in all areas of responsibility.
    • Excellent English verbal and written communication skills, including high level of grammar and spelling accuracy.
    • Must possess excellent interpersonal skills and poise.
    • Ability to work both within a team environment and independently.
    • Ability to set, maintain and meet demanding timelines.
    • Ability to function under pressure in a high volume constantly changing environment.
    • Strong customer service orientation, including follow up and follow through with customers.
    • Preferred ability of working with SQL and Power BI.Minimum Qualifications:
      • High School diploma or GED required
      • Minimum one (1) to two (2) years of experience working with marketing technology platforms such as CRM and/or CMS.
      • Minimum two (2) years of marketing and/or technical experience; or equivalent combination of education and experience.
      • Associates degree in IT or related field preferred, not required. Supervisory Responsibilities:This position does not have any supervisory responsibilities. Working Conditions and Physical Requirements:--- The working conditions are inside an office and not usually exposed to the elements.--- The noise level is low to moderate.--- This position is regularly required to sit and work in front of a computer. Benefits Offered:NOVA benefits to full time employees include Employee Discount, Paid Time Off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, Health Savings Account with employer contribution, and an Employee Assistance Program. NOVA Home Loans is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law. NOVA Home Loans is a background screening, credit check and E-Verify workplace.

Keywords: NOVA-- Home Loans, Tucson , Marketing Technology Specialist, Advertising , Tucson, Arizona

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