Roadside Service Dispatcher

Company: GEICO
Location: Sahuarita
Posted on: March 2, 2026

Job Description:

At GEICO, a leader in auto insurance known for innovation and commitment to customer satisfaction, we are seeking a Roadside Service Dispatcher to join our dynamic customer support team. This role is crucial in providing timely and efficient roadside assistance to our customers during their times of need, ensuring their safety and reducing any inconvenience. The Roadside Service Dispatcher will work in a fast-paced environment, coordinating with service providers and customers to facilitate emergency services. Answer and manage incoming calls for roadside assistance. Coordinate and dispatch the appropriate service providers to the incident locations. Monitor the progress of roadside assistance and update customers on ETA and service status. Maintain accurate records of calls, dispatches, and services provided. Work closely with team members to identify and resolve any issues with service providers or customer requests. Handle customer inquiries and complaints professionally and efficiently. Strong communication and interpersonal skills Proficiency in computer systems and dispatch software Ability to handle stressful situations and make decisions quickly Excellent organizational and multitasking skills Customer-oriented mindset with an emphasis on empathy and service quality Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certifications in Emergency Dispatch, Customer Service, or related fields are a plus.

Keywords: GEICO, Tucson , Roadside Service Dispatcher, Customer Service & Call Center , Sahuarita, Arizona