Recovery Program Coach
Company: Afni, Inc.
Posted on: January 15, 2022
Afni is hiring a Recovery Program Coach who is responsible for
entry level supervisory duties and the support and development of
collectors. The incumbent will be responsible for executing current
recovery strategies and bringing forward any enhanced solutions to
help influence the attainment of department and team goals. This
position will be responsible for leading / participating in client
calibrations, quality related coaching and providing feedback.
What you will be doing:
Utilizes the Afni Coaching Model (ACM) to perform trend and
root-cause analysis of both individual and team performance,
formulates recommendations and action plans. Provides ongoing
training for performance improvement.
Reviews and takes action, as appropriate, to daily reports received
and continually monitors productivity and proper execution of calls
to ensure client accounts are worked timely in accordance with
contractual agreements and strategies.
Performs supervisory functions that include the mentoring and
motivating of collectors as well as addresses any attendance or
scheduling challenges. Prepares and delivers informal and formal
counseling on job performance, behavior and quality issues.
Reports performance results for assigned project team of
representatives. Prepares appropriate documentation for quarterly
and annual reviews.
What you will need: High school diploma required. Post-secondary
2-3 years of relevant collections experience preferred.
ACA/PCS certification is preferred.
FDCPA training / certification is required.
Ability to understand / enhance the strategies to obtain individual
/ team goal attainment.
Demonstrated knowledge of KPI's / metrics and a basic understanding
of RM's gross profit drivers of the projects supported.
Proficient with Microsoft Office products.
Demonstrated oral and written communication skills.
Proven leadership, motivational and creative problem solving
Strong organizational skills.
Ability to handle multiple tasks and work with shifting
Ability to adjust to hours as needed including evenings and
Keywords: Afni, Inc., Tucson , Recovery Program Coach, Education / Teaching , Tucson, Arizona
Didn't find what you're looking for? Search again!