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Telecommunications Supervisor (4719 - ITD - Technical Support Engineer)

Company: PIMA COUNTY GOVERNMENT
Location: Tucson
Posted on: June 15, 2019

Job Description:

Telecommunications Supervisor (4719 --- ITD --- Technical Support Engineer) --(Job# 2019 - 00676) This position is in the Information Technology Department.-- Salary Grade: 60 Leads and participates in the installation, configuration, troubleshooting and maintenance of the computing or communications center environment within the centralized Information Technology Department (ITD).--Responsible for the engineering, maintenance and administration of the County telephone system environment.-- --Requirements: (Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.) Operational and Client Management Leads and participates in the transition of new systems into production status through final approval of production control process (PCP) documentation; Leads and participates in the installation, configuration, troubleshooting and maintenance of the computing or communications installed client environment; Assists in the development and implementation of system administration policies, procedures, guidelines and standards; Assists in defining appropriate service level objectives (SLO) for the computing and/or communications center; Assists in the implementation of SLO measurement criteria and methods to extract performance data to enable SLO reporting; Participates in forecasting computing/communications growth and provides pro-active capacity management; Assists in the disposal of obsolete client and computing/communications center equipment; Assists in client license compliance; Assists in maintaining an up-to-date client software environment through periodic patch installations; Assists in maintaining a virus free client environment through active deployment of virus cleansing programs/applications; Leads continuous improvement efforts in the computing and/or communications center environment. -- Engineering & Maintenance Assists in the installation, configuration, troubleshooting and maintenance of computing and/or communications center infrastructure and associated documentation; Assists in the resolution of client services and center related problems; Assists with the implementation of vendor supplied upgrades and patches; Assists in the set-up and on-going maintenance of disaster recovery and capacity planning requirements; Assists with the set-up and on-going maintenance of record retention requirements. -- Project Management Functions as the project leader/manager on small to medium projects; Assists in the planning and implementation of the IT computing and/or communications center business plan; Assists in delivery of critical computing and/or communications center capabilities to meet application and internal technical infrastructure needs; Participates on various Group Technical Infrastructure teams to drive standardization and strategic implementations; Interfaces with vendors for on-going life cycle maintenance and support activities. -- Team Management May supervise and evaluate performance of assigned staff; Analyzes, evaluates and coordinates resolution and implementation of specific critical computing and/or communications center components within the IT support environment; Leads development of critical computing and/or communications center and/or IT support components to enhance service delivery and support to customer base. -- KNOWLEDGE & SKILLS: -- Knowledge of: desktop or other operating systems and affiliated software components, services, protocols and technologies, which may include office automation applications (e.g., Excel, Visio, Word, PowerPoint) and other vendor commercial applications interfaced into client computing and communications environment; orwireless communications equipment such as fixed, portable and mobile radio devices, dispatch console equipment, as well as related radio system and remote site control equipment with working knowledge of FCC rules, regulations and technical standards;security standards and procedures within Pima County;IT Infrastructure Library for the Incident and Problem Management environment;hand held communication devices (e.g., Blackberries, radios), other affiliated devices and email messaging/data synchronization applications and procedures;voice and data services devices;computing or communications architectures and affiliated hardware components and technologies including networking, modems, monitors, projection devices and other peripheral devices, to include desktop computing, printer and other peripheral device driver, connectivity configurations and administration utilities (e.g., Microsoft SMS etc);client computing and communications hardware and software infrastructure related Security technologies and alternative marketplace solutions utilized for departmental and enterprise solutions to include some of the following:Exchange / Citrix / IIS, Windows Server and Active Directory, Enterprise backup and redundancy;multi-layer switch network and MPLS network design, traffic engineering and management, to include VOIP;digital microwave equipment, antenna combining equipment, bi-directional amplifiers, tower top amplifiers;principles and techniques of effective supervision. -- Skill in: organizing workload, being proactive and managing a wide variety of customer requests simultaneously;written, verbal and interpersonal communications;operating within a fast paced, highly technical environment;writing procedures and work instructions;operating as a member of a team;employing quality skill sets and diagnostic tools;being resourceful, self-managed, customer focused and demonstrated-- ability to maintain a solid understanding of client computing and communications deployment, configuration, upgrade and integration concepts;coordinating and communicating with internal and external customers/vendors;employing diagnostic, analytical and conceptual skills with detailed orientation;leading individual employees and work teams. Minimum Qualifications: (1)-- A Bachelor's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely related field and four years of work experience in the maintenance and administration of client computing or communications hardware and software infrastructure. OR: (2)-- An Associate's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely related field--and six years of work experience in information technology including four years of experience in the maintenance and administration of client computing or communications hardware and software infrastructure. (Additional relevant work experience and/or education from an accredited college, university or technical trade school may be substituted.) Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application.-- Do not substitute a resume for your application or write "see resume" on your application. -- Preferred Qualifications (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):-- Experience managing telecommunications carrier relationships.Experience working as an engineer on ShoreTel--telephone systems.Experience working with ShoreTel Contact Center and IVR System.Experience supervising technical staff.Experience in project management. Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience.-- Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications.-- The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Licenses and Certificates: Some positions may require appropriate licenses or certifications at time of appointment or within a specified timeframe (e.g., A+, MCDST, MCITP, MCSA). Valid driver license is required at time of application.-- Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant's suitability to operate county vehicles in accordance with Pima County administrative procedures.-- Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services' review and approval of the candidate's driving record. -- Special Notice Items: Department of Labor regulation CFR Part 1910.1030 requires notification that some positions in this category may have a moderate risk of exposure to blood-borne pathogens. Hepatitis B vaccine will be provided. Some positions will be required to work rotating shifts which includes days, evenings, nights, weekends and holidays. Some positions may require satisfactory completion of a personal background investigation, polygraph examination and/or pre/post-appointment drug-testing by law enforcement agencies due to need for access to law enforcement, corrections or court facilities, property and associated confidential and sensitive information, documents, communications and data base systems. -- Physical/Sensory Requirements: All positions require the ability to identify industry standard color-coding of electrical wiring and components. Some positions require lifting equipment, climbing, working on elevated towers or below grade platforms. Other physical and sensory abilities will be determined by position. -- CLOSING DATE:-- Friday, June 21, 2019 11:59 pm Arizona Time When applying to this position, please note the Job Number is 2019 - 00676. EOE Arizona Daily Star.Category: Customer Service, Keywords: Technical Support Engineer

Keywords: PIMA COUNTY GOVERNMENT, Tucson , Telecommunications Supervisor (4719 - ITD - Technical Support Engineer), Engineering , Tucson, Arizona

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Telecommunications Supervisor (4719 - ITD - Technical Support Engineer)
Description: Telecommunications Supervisor 4719 --- ITD --- Technical Support Engineer -- Job 2019 - 00676 This position is in the Information Technology Department.-- Salary Grade: 60 Leads and participates in (more...)
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