Inside Sales Manager

Company: Spectrum Plastics Group
Location: Tucson
Posted on: February 24, 2021

Job Description:

JOB SUMMARY: Serves our customers and plant operations by entering, maintaining and communicating internally and with the customer, details regarding customer purchase orders and order forecast. Identifies any discrepancies or contingencies with a purchase order that would prevent an order confirmation, assembles the resources and stakeholders necessary to resolve these issues, and ensures complete order success, maximizing the plant's production efficiency and meeting/exceeding the customers' expectation to deliver product on time and in full. Additionally, supports the the business with pricing, contracts and quoting support.ESSENTIAL DUTIES AND RESPONSIBILITIES: * Receives all customer orders, acknowledges receipt of order to customer within 24 hours, and ultimately sends customer the shipment confirmation notice, and maintains customer contact on order status* Verifies received customer orders for accuracy and resolves any order discrepancies internally and/or with the customer. Engages with field-based sales personnel as necessary to ensure customer is aligned on expectations* Enters customer orders in the plant's Enterprise Resource Planning (ERP) system and works closely with scheduling and purchasing colleagues to ensure orders and jobs are entered in a timely manner* Maintains regular contact with each named account and has primary responsibility in asking for orders against agreed-upon forecast, capturing forecast updates, and communicates any changes in price and terms, to customer* Interacts regularly with a cross-functional team-including engineering, operations, quality, field-based sales, finance, site management, and global counterparts throughout the company, building and fostering a healthy working environment based on teamwork* Works closely with the aforementioned cross-functional team to ensure the forecast file is always up-to-date, capturing incoming orders and planned development revenue to ensure the Daily Sales Report compiled by the corporate finance group, reflects the total business available to the plant* Compiles all information necessary, to write and present a Statement of Work (SOW) and quote for sustaining engineering projects to existing named customers. Supports quoting new component quotes, keeps salesforce.com up-to-date in this regard and uses the Chatter platform regularly to communicate account and opportunity-specific information internally* Performs various tasks in support of marketing, including lead management, samples, trade show support, and collateral handling as required* Supports the rapid handling of orders transacted under a logistics, or "3PL" arrangement, and supports expedite requests as presented by the customer, when practicable* Represents the commercial/business development function in Quality Management System reviews, and keeps relevant order handling work instructions and documentation up-to-date* Performs other duties as required and upholds Xeridiem/Spectrum Plastics Group's vision and core values.QUALIFICATIONS (Education/Experience/Knowledge, Skills & Abilities)Required:* College degree and a minimum of 3-5 years of customer service, account management or sales experience. (Manufacturing Experience Preferred).* Clear and concise communication skills via telephone, email and written correspondence.* Has knowledge of commonly-used concepts, practices, and procedures within the field of inside sales and account management* Ability to problem solve, identify errors and deficiencies, and perform research with general guidance* Ability to apply knowledge to their job function using pre-established guidelines and instructions* Accuracy, utmost attention to detail, thoroughness and commitment to excellence* Ability to work independently and with a minimum of direction, plan, and prioritize with efficiency* Proficient computer skills (MS Office, browser, Mac/Windows proficiency a strong plus)* Proficient in using Salesforce.com for order entry, quote management, reports and dashboards a strong plus* Ability to handle deadlines and expedited situations in an efficient and professional manner* Ability to comprehend and comply with company safety and quality standards* Ability to follow oral and written instructionsPreferred:* Bachelor's degree in biomedical, mechanical, chemical, electrical or computer engineering a plusWORKING CONDITIONS: * Works under immediate supervision.--Requires light physical activity performing non-strenuous daily activities of a managerial nature. Requires periods sitting, using a computer, as well as periods of standing and walking on the stock room floor and attending meetings.

Keywords: Spectrum Plastics Group, Tucson , Inside Sales Manager, Executive , Tucson, Arizona