Senior Account Manager, Client services
Company: Res-Care, Inc.
Location: Tucson
Posted on: April 10, 2021
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Job Description:
Our Company Overview Under the general direction of the
Director, Client Services, delivers on the company's value
proposition to its clients. Cultivates and maintains on-going
strategic client relationships and partnerships at all levels of
the organization to achieve the revenue, growth, and retention
goals of PharMerica. Assigned to a specific book of business to
establish client partnerships. Responsibilities * Working with a
Director of Client Services, the successful Sr. Account Manager
will be assigned a larger book of business with greater levels of
risk and difficulty than an Account Manager. They will also be
viewed as a leader on the team and expected to be a Mentor to
Account Managers and Managers alike. --- Deploys PharMerica's
advanced, consultative, and strategic approach to account
management. This includes the successful implementation and
promotion of various corporate initiatives.--- Engages with the
C-Suite, Regional or Facility leadership to discuss Quarterly
Business Reviews and Pharmacy Optimization Services.--- Works with
Sales to retain Book of Business.--- The Account Manager owns the
client issue escalation and resolution process. Working directly
with key internal partners, the Account Manager achieves timely
responses on all issues along with setting proper expectations for
clients.--- Manages their client base through the companies CRM
software. This includes the tracking and management of Activities,
Tasks, Contacts, and other material events with clients. It will
also document the up selling of Pharmerica Products and Solutions,
and how those relate to the overall retention strategy.--- On a
quarterly or semi-annual basis is responsible for the preparation
and participation in a Book of Business Review with Management.---
Frequently prepares quarterly business review materials,
facilitates client engagement calls, conducts routine client-facing
telephonic training and oversees the implementation of new
facilities. The Account Manager will also provide educational
materials to facilitate compliance with PMC procedures, tools and
resources. --- Works with other disciplines (credit/collections,
contracting, and marketing) to assure that corporate billing, and
receivable standards are achieved. --- Expected to attend
PharMerica corporate/networking events and conferences.--- Conducts
job responsibilities in accordance with the standards set out in
the Company's Code of Business Conduct and Ethics, its policies and
procedures, the Corporate Compliance Agreement, applicable federal
and state laws, and applicable professional standards.--- To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
above are representative of the knowledge, skill, and/or ability
required. Each essential function is required, although reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions Qualifications
Education/Learning Experience--- Required: Bachelor's Degree in
business or related field--- Desired: MBA Work Experience---
Required: 3-5 years related experience in pharmacy industry---
Desired: Previous experience in a client management, customer
service, or client support role; previous experience in a client
support role within a healthcare setting or other
business-to-business setting.Skills/Knowledge--- Required: basic
computer skills; Microsoft Office proficiency; outstanding problem
solving skills; experience in root cause analysis; able to
collaborate cross-functionally; experience working within a team;
written and verbal communication skills--- Desired: Microsoft CRM
experience; previous experience in a project management and
client-facing customer service role; strong background in
administrative management with the ability to manage multiple
priorities and deadlines at once. About our Line of Business
PharMerica is a full-service pharmacy solution providing value
beyond medication. PharMerica is the long-term care pharmacy
services provider of choice for senior living communities, skilled
nursing facilities, public health organizations and post-acute care
organizations. PharMerica is one of the nation's largest pharmacy
companies. PharMerica offers unmatched employee development,
exceptional company culture, seemingly endless opportunities for
advancement and the highest hiring goals in decades. For more
information about PharMerica, please visit www.pharmerica.com.
Follow us on Facebook, Twitter, and LinkedIn. Colorado Pay Min
Colorado Pay Max
Keywords: Res-Care, Inc., Tucson , Senior Account Manager, Client services, Executive , Tucson, Arizona
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