Senior Account Manager, Client services

Company: Res-Care, Inc.
Location: Tucson
Posted on: April 10, 2021

Job Description:

Our Company Overview Under the general direction of the Director, Client Services, delivers on the company's value proposition to its clients. Cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the revenue, growth, and retention goals of PharMerica. Assigned to a specific book of business to establish client partnerships. Responsibilities * Working with a Director of Client Services, the successful Sr. Account Manager will be assigned a larger book of business with greater levels of risk and difficulty than an Account Manager. They will also be viewed as a leader on the team and expected to be a Mentor to Account Managers and Managers alike. --- Deploys PharMerica's advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives.--- Engages with the C-Suite, Regional or Facility leadership to discuss Quarterly Business Reviews and Pharmacy Optimization Services.--- Works with Sales to retain Book of Business.--- The Account Manager owns the client issue escalation and resolution process. Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients.--- Manages their client base through the companies CRM software. This includes the tracking and management of Activities, Tasks, Contacts, and other material events with clients. It will also document the up selling of Pharmerica Products and Solutions, and how those relate to the overall retention strategy.--- On a quarterly or semi-annual basis is responsible for the preparation and participation in a Book of Business Review with Management.--- Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Account Manager will also provide educational materials to facilitate compliance with PMC procedures, tools and resources. --- Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved. --- Expected to attend PharMerica corporate/networking events and conferences.--- Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.--- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Qualifications Education/Learning Experience--- Required: Bachelor's Degree in business or related field--- Desired: MBA Work Experience--- Required: 3-5 years related experience in pharmacy industry--- Desired: Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.Skills/Knowledge--- Required: basic computer skills; Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team; written and verbal communication skills--- Desired: Microsoft CRM experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once. About our Line of Business PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn. Colorado Pay Min Colorado Pay Max

Keywords: Res-Care, Inc., Tucson , Senior Account Manager, Client services, Executive , Tucson, Arizona