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Recovery Manager

Company: Citigroup
Location: Tucson
Posted on: January 15, 2022

Job Description:

The Recovery Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.Responsibilities:Manages a team including Team Leads and agents who are responsible for Aged DebtAssigns projects and ensures team deliverablesTypically supervises multiple post-charge-off stages of Default OperationsUnit may be responsible for managing a large segment of "bad debt" portfolios (i.e. probate & bankruptcy accounts)Serves as backup to Senior ManagerResponsible for developing and implementing policies and procedures to provide for more efficient Recovery processesnew work procedures, analyzes complex and variable issues with significant departmental impactMaintains appropriate staffing requirements to meet operational needsApplies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issuesEvaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actionsDemonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goalsProvides evaluative judgment based on analysis of factual information in complicated and unique situationsDirectly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planningPersuades and influences others through effective communication and diplomacy skills; may negotiate with external partiesAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications:5-8 years experience in a related role with commensurate people management experienceCollections/Recovery/Bankruptcy experience strongly preferredEducation:Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.-------------------------------------------------Job Family Group: Operations - Collections Default-------------------------------------------------Job Family:Recovery/Write-offs------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting-----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citigroup, Tucson , Recovery Manager, Executive , Tucson, Arizona

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