Enterprise Content Management (ECM) System Analyst

Company: Vantage West Credit Union
Location: Tucson
Posted on: January 15, 2022

Job Description:

GENERAL SUMMARY:Accountable for managing all operations associated with various imaging systems employed by the organization to gather, archive and manage business content, including front-end scanning systems and electronic forms importing systems, as well as back-end systems used to manage and store content. Responsible for programming and maintenance of automated business process workflows. Support the efforts of records management and document conversion staff to ensure the efficient and effective utilization of systems to meet their operational requirements. Ensures the safety and security of electronically stored content through appropriate backup and DR systems.
QUALIFICATIONS:Minimum Education & Experience Requirements:

• Bachelor's degree in IT or equivalent experience
• Three (3) years working experience in IT
  • To include experience with imaging systems, programming and/or records management.
    Additional Preferred Education & Experience:
    • Experience with the Hyland Software OnBase suite of ECM technologies strongly preferred
    • Experience with API programming
    • Experience with Fujitsu scanners and scanning software (IP Paperstream)
    • Experience with SharePoint a plus
    • Programming in C#, VBScript, T-SQL
    • Familiarity with MS SQL Server
    • Familiarity with Team Foundation Version Control
    • Familiarity with Windows server OS
      Minimum Knowledge & Skill Requirements:
      • Knowledge of computers and multiple software applications (MS Excel, Word, Access)
      • Ability to prioritize multiple concurrent tasks and deadlines
      • Ability to diagnose and resolve technical problems using manuals, white papers, technical support, and other resources which may be available
      • Excellent verbal, written and analytical skills, including ability to perform detailed analysis, write concise reports, summaries, proposals and recommendations, complete with background supporting information
      • Attention to detail, self-starter, dependable and focused
      • Ability to work with minimal supervision
      • Basic familiarity with records management practices, including records retention
        COMPETENCIES:
        • Functional/Technical Skills
        • Technical Learning
        • Problem Solving
        • Decision Quality
        • Planning
        • Strategic Agility
        • Written Communications
        • Organizing
          WORKING CONDITIONS/ENVIRONMENT:This job requires that the employee sit and stand in an office environment.
          OTHER REQUIREMENTS:Must comply with all aspects of the Bank Secrecy Act.
          MAJOR ACCOUNTABILITIES AND TASKS:1. Performs the full array of duties associated with the systems functions for our ECM systems and all related components, including input technologies (scanning, electronic ingestion methods, etc.).
          2. Performs regular daily and monthly processes and checks on all related systems and operations, ensuring the proper performance of all ECM system components. Works with 3rd party technology partners as software/hardware issues arise. Makes recommendations to upgrade as needed. Plans, monitors and ensures proper backups for all imaging systems. Ensures that all data replication services/utilities are functioning properly on all imaging systems. Plans and performs comprehensive DR testing on all components of designated ECM systems, in cooperation with our VM infrastructure team
          3. Provides programming and programming modifications as required to support the usability of the ECM systems, including to set up new document types, provide for electronic ingestion of content, reporting, and any other programming requirements based on functional needs. Coordinate efforts as needed with our data warehouse programming staff and/or our Database Manager.
          4. Provides programming and programming modifications as required to implement and maintain various workflows as may be determined to be appropriate and or desirable, based on functional needs and process improvement techniques.
          5. Provides programming and configuration to develop and maintain integration between our OnBase ECM system and various line of business applications using either APIs or the Hyland Software Application Enabler product.
          6. Applies upgrades and patches as needed to maintain software reliability and integrity. This includes not only various imaging applications, but also to server operating software Supports end users with software applications related to the use of our ECM systems.
          7. Continually engages in education on systems through reading of manuals, white papers, and technical reference guides, attending webinars, conferences and formal classes as appropriate.
          8. Prepares and maintains appropriate documentation, and stores all source code, work files, procedural documentation, etc., in a company approved location.
          9. Provides thorough and detailed analysis and comprehensive written/verbal reports to management as required. Notifies management of issues, problems and concerns as soon as practical. Identifies alternative solutions to problems, along with proper analysis of each (pros and cons) along with specific recommendations for preferred approach.
          10. Performs other duties as assigned.Equal Opportunity Employer Salary range is $68,385.99 - $89,756.61 Job Grade EX-14. Salary is dependent on candidate's experience and qualifications.

Keywords: Vantage West Credit Union, Tucson , Enterprise Content Management (ECM) System Analyst, Executive , Tucson, Arizona