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EPIC Director - Client Services - Indianapolis, IN

Company: UnitedHealth Group
Location: Tucson
Posted on: May 14, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) -OptumCare has an exciting opportunity to join Epic National team as an Epic Director, Client Services. - The Director is responsible for the leadership and management of client engagements to ensure that client teams and other business units receive value from OptumCare EMR engagement. - The Director will work with client leadership teams and other business units to provide top-shelf customer service and insights for efficiency, productivity, and improving our Care Delivery Organization's (CDO) experience. In this role, The Director will develop and manage close business relationships at all levels with CDO leaders and managers as well as support partners and other special initiative teams ensuring optimal service delivery on targeted service level agreements and KPIs while maximizing overall satisfaction. -In this role, you will support efforts for our Epic implementation project through development of solid leadership relationships and understanding of how decisions are prioritized and made within the CDO. - You will play a key role on the IT leadership team by working with clinical, operational, and financial stakeholders to support business objectives and help clear the way for the project manager and implementation team when barriers arise to decision making or resource engagement. - To be successful, you will need to rely on your ability to hone in on the areas needing deeper understanding and be willing to tactfully dig in to uncover unspoken organization conflicts or issues. You will also have prior experience developing and implementing Epic projects, in depth knowledge of clinical operations and workflows, be well versed in Epic training curriculums, and possess the ability to recommend new process and procedures. Working hand in hand with clinical, operational, and IT leadership you will ensure the continued operational success required to support the organization as it grows. - This role requires you to be detail oriented, organized, self-motivated and driven towards excellence. -Primary Responsibilities:

  • Monitor and coordinate service delivery to assigned markets/CDOs by liaising with the appropriate departments/stakeholders and ensure that delivery quality exceeds service level commitments and client satisfaction
  • Maximize client satisfaction by providing consistent, proactive, and responsive account management services
  • Understand business needs and propose solutions
  • Develops and maintains an appropriate working relationship with all internal and client departments
  • Provide to the appropriate teams' insights into the client's needs and expectations
  • Communicate operational goals and objectives to the appropriate teams
  • Partner with the appropriate departments to assign implementation or support responsibilities and ensure targets are achieved. This includes but is not limited to quality of service, training and timing of resolution
  • Communicate implementation and optimization strategies at the CDO leadership level and to internal supporting teams
  • Attend meetings and provide reports as necessary
  • Acts as primary liaise with CDO and internal CDO champion
  • Ability to engage and foster collaboration in challenging settings where competing priorities may impact decision making
  • Develop and present to executive leaders various reports related to new initiatives, performance and lead other high priority discussions - -You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • Bachelor's degree in a health or business-related field
    • 4+ years of experience working with the Epic platform, processes with a proven track record of multiple Epic implementations
    • Experience in healthcare technology managed services
    • Experience within healthcare consulting including sales competencies, project management, developing and presenting deliverables, and analytics
    • Solid Client relationship management experience
    • Experience with product life-cycle process from conception through development into production
    • Ability to travel domestically (up to 25% with some flexibility)
    • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all -federal, state -and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to -employment to ensure compliance -Preferred Qualifications:
      • Master's degree in a health or business-related field
      • Epic certifications -To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. -Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm) - -Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. - - - - - -UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. - - - - - - - - -Job Keywords: -Epic director, implementation, client liaison,Tech Project & Program Mgmt, -Technology, -Indianapolis, -Indiana

Keywords: UnitedHealth Group, Tucson , EPIC Director - Client Services - Indianapolis, IN, Executive , Tucson, Arizona

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