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Assistant General Manager

Company: Troon
Location: Tucson
Posted on: May 16, 2022

Job Description:

The Assistant General Manager/F&B Manager is a key member of the management team and reports directly to the General Manager. The Assistant General Manager/F&B Manager is responsible for the oversight of all food & beverage operations at the property, as well assisting the General Manager in administering the overall aspects of the operations.

This includes implementing budgets and the hiring, training and supervising staff. The Assistant General Manager/F&B Manager will apply all of their experience and knowledge to assuring that the wants and needs of guests are consistently met and/or exceeded.

Qualifications, Knowledge and Skill Requirements:
Must have 1-3 years of related experience in F&B management and/or golf industry
Must have supervisory, coaching and staff development experience
PGA Membership or PGA registered apprentice in good standing
Must have food and beverage/ a la carte and banquet experience
Must have experience in total golf facility management and demonstrated ability to run a professional, efficient, high quality, service-oriented operation
Must be proficient in Excel, Access, Word, POS systems
Working knowledge of club accounting
Must have a strong business aptitude and passion for the golf business
Experience assisting with building player development programs
Experience acting as a club liaison to the community
Must have exceptional customer service skills
Must be highly motivated, goal driven and self-starter
College degree preferred
Must be proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint
Knowledge of pertinent health regulations and liquor laws
Must have strong service orientation
Must possess excellent written and verbal communication skills
Must be highly organized, efficient and detail-oriented
Must have exceptional interpersonal skills

Manages the office area to ensure effective telephone and mail communications both
Manages all aspects of the club in the absence of the general manager
Assists in hiring, developing and supervising all key management employees of the property
Process customer reservations for guests of the golf course
Daily management of Front of House F&B Department
Assist General Manager with banquet and event sales
Inspects and assists with banquet set-up and breakdown of tables, decorations, equipment, serving areas, and related activities in an accurate and timely manner
Ensure satisfaction by communicating with the client throughout the event regarding any changes, substitutions or special requests; assisting banquet staff throughout the event as needed (refilling drinks, delivering food, bussing tables, etc.); and following up with host at the conclusion of event.
Produce daily reports related to rounds, sales, etc. for management
Assist in coordinating of individual, group, and tournament play as directed by the 1st Assistant Golf Professional and/or Head Golf Professional
Works closely with Marshall and Starter to monitor all aspects of play including starting, monitoring pace of play, safety on the course and golf course markings
Conduct training and refresher classes for all Front of House F&B personnel in the correct procedures
Daily oversight of Front of House F&B accounting procedures
Forecasting and budgets pertaining to F&B operation
Maintaining cost controls and conducting a monthly inventory
Implement and maintain F&B sales/marketing programs
Develop and implement marketing program to increase banquet business
Alcohol and beverage ordering - follow PO buying process
Assists in reconciliation of cash and accounts receivable charges to daily register at the closing of the day
Assists in overseeing the care and maintenance of the property's physical assets and facilities
Provides assistance in management of Pro-Shop
Maintaining positive and productive relationships between the golf facility and its board of directors, golfers, guests, employees, community, government and industry
Quality assurance, guest service and training of all employees
Uphold Troon Food and Beverage policies
Institute and implement all Troon Human Resources guidelines
Coordination between all departments
Develop and implement creative strategies to increase revenues
Plan and Coordinate special events and functions
Responsible for overall guest satisfaction
Ensure all employees are conducting themselves in a professional manner
Perform daily walk-through to ensure full compliance with the Department of Health regulations
Complies with applicable health, alcoholic beverage, fire and other local/state laws
Closing procedures and appropriate cash handling practices
Assists GM in managing staff by conducting staff meetings
Ensuring standards by implementing course policies and procedures
Performs other duties as assigned by supervisor or manager

Keywords: Troon, Tucson , Assistant General Manager, Executive , Tucson, Arizona

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