Housekeeping Manager
Company: Marriott International
Location: Marana
Posted on: June 25, 2022
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Job Description:
Posting Date Jun 16, 2022
Job Number 22099687
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Dove Mountain, 15000 N Secret Springs Dr,
Marana, Arizona, United States
Brand The Ritz-Carlton
Schedule Full-Time
Relocation? Y
Position Type Management
Located Remotely? N
At more than 100 award-winning properties worldwide, The
Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. As the premier worldwide provider of luxury experiences, we
set the standard for rare and special luxury service the world
over. We invite you to explore The Ritz-Carlton.
JOB SUMMARY - Assists in managing the execution of all operations
in the rooms area departments (e.g.,Front Office,
Engineering/Maintenance, Housekeeping) and managing staff. Strives
to continually improve guest and employee satisfaction and maximize
the financial performance of the department. Monitors compliance
with standards and procedures. Leads specific team while assisting
with meeting or exceeding property goals. - CANDIDATE PROFILE
Education and Experience High school diploma or GED; 4 years
experience in the guest services, front desk, housekeeping, or
related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years experience in
the guest services, front desk, housekeeping, or related
professional area. - CORE WORK ACTIVITIES Leading Room Operations
Team Verifies that goals are being translated to the team as they
relate to guest tracking and productivity. Creates and nurtures a
property environment that emphasizes motivation, empowerment,
teamwork, continuous improvement and a passion for providing
service. Understands employee and guest satisfaction results and
developing game plans to attack need areas and expand on the
strengths. Verifies that the team has the capabilities to meet
expectations. Leads by example demonstrating self-confidence,
energy and enthusiasm. Assists employees in understanding guests
ever-changing needs and expectations, and exceeding them. -
Managing Property Rooms Operations Function(s) Assists in managing
the execution of all operations in the rooms area departments
(e.g., Front Office, Engineering/Maintenance, Housekeeping).
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion
including all guest satisfaction forms, comment cards and guest
letters. Takes proactive approaches when dealing with employee
concerns. Extends professionalism and courtesy to employees at all
times. Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and
hours/occupied room goals. Performs hourly job functions as needed.
Performs other duties, as assigned, to meet business needs. -
Managing and Monitoring Activities that Affect the Guest Experience
Understands the brand's service culture. Provides excellent
customer service by being readily available/approachable for all
guests. Strives to continually improve guest and employee
satisfaction. Takes proactive approaches when dealing with guest
concerns. Extends professionalism and courtesy to guests at all
times. Responds timely to customer service department request.
Verifies that all team members meet or exceed all hospitality
requirements. - Managing Profitability Assists in performing
required annual Quality audit with General Manager (GM) & Regional
Director (RD). Verifies that a viable key control program is in
place. Reviews financial statements, sales and activity reports,
and other performance data to measure productivity and goal
achievement and to determine areas needing cost reduction and
program improvement. Strives to maximize the financial performance
of the department. - Conducting Human Resources Activities
Interviews and assists in making hiring decisions. Receives hiring
recommendations from team supervisors. Verifies that orientations
for new team members are thorough and completed in a timely
fashion. Solicits employee feedback, utilizes an open door policy,
and reviews employee satisfaction results to identify and address
employee problems or concerns. Verifies property policies are
administered fairly and consistently, disciplinary procedures and
documentation are completed according to Standard and Local
Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process, where applicable. Celebrates successes and publicly
recognizes the contributions of team members. - - Marriott
International is an equal opportunity employer. -We believe in
hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law.
Rooms & Guest Services OperationsRequired
Keywords: Marriott International, Tucson , Housekeeping Manager, Executive , Marana, Arizona
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