Denny's - GENERAL MANAGER
Company: Feast Enterprises
Location: Tucson
Posted on: August 5, 2022
Job Description:
Reporting to the District Manager, the General Manager will be
responsible for overall restaurant operations including execution
and management of staff, controllable profit plan achievement,
guest count growth, and sales building activities. Additional
responsibilities include focus on employee selection, retention,
continuous operational improvement, and a strong commitment to
hospitality and guest satisfaction. General Managers must have a
strong commitment to and exhibit Denny's Guiding Principles when
interacting with others. Job Responsibilities These are areas of
performance in which the General Manager must be successful to meet
their accountabilities: Guests: Makes sure that all Restaurant
Managers and employees put "Guests First" to ensure a respectful
and enjoyable environment, satisfied guests, and repeat business.
People: Attracts, hires, develops, coaches, and retains Restaurant
Managers and hourly employees to ensure an engaged, high-performing
team. Does so by:
Working to create and maintain a
respectful and enjoyable environment for our employees.Recruiting
and selecting effectively.Using corporate training programs,
individual development plans, and work assignments to develop
employees' knowledge and skills.Providing timely, constructive
coaching and feedback. Restaurant Operations: Directs restaurant
operations to ensure that Denny's Brand Standards for food and
facilities are consistently achieved. Does this by:
Making sure food preparation,
handling, and storage guidelines are consistently
followed.Enforcing sanitary practices for the general cleanliness
and maintenance of the restaurant. Growth: Drives sales, guest
count, and profit for the restaurant by:
Developing and executing a local
store marketing plan. Building strategic relationships in the
community with civic, business, school, and professional
organizations.Ensuring timely and quality implementation of all
Divisional and National marketing promotions and co-op marketing
initiatives. Financials: Interprets financial and operational
reports and schedules; analyzes data and identifies gaps in
operating performance; and develops solutions to ensure that
operating goals are achieved. Security: Monitors to ensure that
proper security procedures are in place to protect guests,
employees, and company assets. Asset Management: Monitors to ensure
that proper cash handling and inventory management procedures are
in place to protect and conserve company assets. Compliance:
Maintains compliance with all Denny's employment policies, as well
as state, local, and federal regulations. Problem Resolution:
Proactively ensures that problems are addressed and resolved (such
as customer complaints, employee relations issues, facilities or
security issues, etc.). Involves support resources, such as the
District Manager or Human Resources Manager, as appropriate.
Teamwork: Performs other duties as needed or assigned; willingly
assists others without being asked. Competencies Focusing on
Guests: Has a "Guests First" mindset. Understands who his/her
guests are and is dedicated to exceeding their expectations. Puts
guests first while balancing the needs and priorities of the
business to create win/win solutions.Driving for Results: Is
"Hungry To Win" for self, team, and Brand. Pushes self and others
for results that move the business forward. Can be counted on to
meet or exceed goals successfully. Working Collaboratively: Values
and lives the "Power of We" through words and actions. Works well
with all people guests, franchisees, support employees,
supervisors, subordinates, peers, vendors, etc. Is able to build
and effectively manage productive relationships. Recognizes
individual's contributions and works with and through others to
achieve common goals.Personal Accountability and Decision Making:
Earns the respect and trust of others by taking initiative and
honoring commitments. Makes timely, informed decisions and owns
outcomes for those decisions. Is open to new and differing
perspectives when making a decision. Understands the impact of
his/her words and actions and strives to be a positive influence on
others. Managing Talent: Understands the Denny's family is our most
important asset and sees each member of the team as a valuable part
of the whole. Surrounds self with the best team and makes tough,
yet timely and appropriate, people decisions. Provides effective,
timely feedback and coaching. Selects strong, competent candidates
and is able to develop strong leaders by providing challenging
assignments.Leadership Courage: Acts and leads with conviction;
stands up for self and team appropriately. Speaks up professionally
and promptly to address issues and provide solutions. Gives others
direct, timely, and constructive feedback. Business Acumen: Knows
how the business works and how it relates to the marketplace. Open
to innovative ways to achieve solutions to move the business
forward. Sees the "big picture"; understands how operational and
support functions work together for the growth and success of the
business. Essential Functions
Must be able to lift a tray weighing
up to 25 lbsMust be able to lift and carry supplies and equipment
weighing up to 50 lbs; place items on high and low shelves in
office, store rooms, service areas, walk-in coolers, and
freezersMust be able to bend, stoop, reach, lift, and graspMust be
able to hear well in a loud environment to respond to employee and
guest needsMust meet any state, county, or municipal regulation
pertaining to health risk concerns about food handlingMust be able
to operate point-of-sale system and differentiate between monetary
denominationsMust be able to work with all Denny's menu
productsMust be able to work with potentially hazardous
chemicalsMust have sufficient mobility to move and operate in
confined work areaMust be able to work inside and outside the
restaurantMust be able to observe staff and all aspects of
restaurant operationsMust be able to stand and walk during an 8 to
10 hour shift; occasional shifts in excess of 10 hours may be
required due to the demands of the businessMust be able to tolerate
extreme temperature changes in kitchen and freezer areas Position
Qualifications
Minimum of 3 years of experience in
restaurant, hospitality, or retail management; additional
operations and/or leadership experience strongly
preferredAssociate's or Bachelor's degree preferred or equivalent
combination of education and experienceFood Safety Manager
certification requiredStrong organizational skills with excellent
oral and written communication skills and the ability to
communicate with all levels of the organizationAbility to
communicate effectively, both orally and in writing, in the English
languagePossesses basic math skills (add, subtract, multiply,
divide)Places a value on diversity and shows respect for
othersProven ability to problem solve and handle high stress
situationsInterprets financial statements and understands
contributing factors
Keywords: Feast Enterprises, Tucson , Denny's - GENERAL MANAGER, Executive , Tucson, Arizona
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