Branch Manager - Home Care Company

Company: Total Care Connections
Location: Tucson
Posted on: August 6, 2022

Job Description:

Are you someone who enjoys working in a fast-paced environment with a fast-paced team helping clients receive the best care possible? We are looking for a highly professional, organized, and detail-oriented individual to join our team immediately as a Branch Manager.In this role you will manage the day-to-day operations of our branch in Tucson, Arizona. Our Tucson branch consists of a team of schedulers, recruiters, and a large team of caregivers and nurses. As the manager, you will be overseeing this team, conducting team meetings, managing employee relations, providing encouragement and support, and leading the team to achieve the branch sales and quality goals. -This is a -hands-on -position. This means that you will be working in the day-to-day while also operating as the manager. You will be involved in tasks such as scheduling, providing customer service, making site visits and marketing visits to key accounts, handling client and customer complaints, and taking part in our on-call rotation which consists of managing the phone after-hours for emergency purposes. -This is a full-time position.Benefits:

• Competitive pay
• Health/Dental/Vision
• 401K
• Longterm Disability
• Shorterm Disability
• Life Insurance
• PTO
• Paid Sick Time
• Continued -training opportunities
• Make a difference in a senior's life
• Be part of a vibrant company with room to growBranch Manager -Responsibilities:
  • Manage scheduling department consisting of 2 full-time scheduling coordinators and nearly 150 caregivers and nurses. -
  • Manage branch metrics on a weekly basis including new client acquisition, overtime management, and other metrics as assigned.
  • On-Call scheduling after-hours on a rotation with the rest of the team.
  • Manage recruiting team ensuring the pipeline is always full of new staff - hiring at least 3 new caregivers to the team on a weekly basis. -
  • Oversee office supplies
  • Manage key relationships with referral sources
  • Work strategically to increase the overall sales and profitability of the branch
  • Build a winning environment and foster great morale within the team.
  • Acts as a client advocate when disagreements arise with caregivers, family or other agencies providing care
  • Interface with both clients and employees in a professional manner
  • Resolve customer and employee challenges in an upbeat, can-do way
  • Participates in quality management studies as appropriate. Documents progress and performs quality control evaluations with the client directly as well as any family members or guardians involved
  • Acts as a positive role model for the company when dealing with clients and the public. A
  • Performs other related duties as assigned or requestedSuccessful Branch Manager applicants will possess the following skills/qualities:
    • At least two years of management and/or leadership experience
    • Experience in home care, home health, staffing, or services based companies a plus
    • Recruiting experience a plus
    • Staffing or scheduling experience a plus
    • Must have excellent customer service skills and a desire to assist and provide care for those in need
    • Must be administratively competent and proficient in Microsoft Office
    • Must be highly organized and able to multi-task
    • Efficient with computer projects
    • Quick thinker
    • Ability to coordinate complex projects including staffing and scheduling
    • Has a great demeanor and strong professional customer service' -Join our Tucson, AZ team as a Branch Manager! Apply today!PLEASE INCLUDE A COVER LETTER DESCRIBING WHY YOU ARE THE IDEAL CANDIDATE.PM19

Keywords: Total Care Connections, Tucson , Branch Manager - Home Care Company, Executive , Tucson, Arizona