CS - Customer Service Manager (TUS)
Company: Atlantic Aviation
Posted on: August 7, 2022
Did you ever want to work in aviation but didn't know how to
break into the industry? - Do you like working in a fast-paced
environment around some of the most incredible professionals in the
industry? - Did you ever wish that you could work for a company
where you could grow your career? - If so, Atlantic Aviation just
may be the employer for you!
Headquartered in Plano, Texas, Atlantic Aviation operates the
country's largest premier network of fixed base operations (FBO).
With over 65 FBOs in -30 states, Atlantic provides a wide range of
aircraft ground handling services including -fueling and line
services, ground transportation, catering, hangar, and ramp space.
Our dynamic growth and outstanding customer service continue to set
us apart in the aviation industry. - Customer satisfaction remains
at the forefront at every location. - All our associates receive
extensive professional training, so customers can be assured of the
same high level of service, no matter which Atlantic facility they
We are seeking self-motivated, safe, positive, enthusiastic, goal
oriented individuals for immediate openings as a - Customer Service
Manager (CSM). -Corporate aviation continues to be a viable means
of travel for many who do not like the long lines and delays often
times encountered with the airlines and many corporations are now
leasing or purchasing their own private aircraft. - Our CSMs
-provide the oversigh for the customer service support for these
aircraft. - Some examples include:
Directly supervise Customer Service staff as relates to adherence
to uniform program, general appearance, proper radio and phone
procedures and all other policies and procedures. Engaging in
customer relations whenever possible to establish and maintain a
report with new and repeat customers.
Train, coach, evaluate, and develop subordinate staff in accordance
with established procedures.
Develop and maintain customer relationships. Encourage upselling of
fuel to all customers and maintenance and adherence to all customer
service polices and procedures. Organize periodic departmental
meetings and design other communication flows between staff and
Manage CSR work schedules and recommend appropriate staffing levels
to the Operations Manager or General Manager.
Conduct performance reviews of Customer Service staff on a
probationary and annual schedule; exercising praise and
disciplinary action when necessary.
Assist in recruiting and interviewing for CSR positions.
Assist in sales initiatives.
You will get the opportunity to interact with many large
corporations' flight departments and high profile clients. -
Customer service is of the highest priority, as well as
professional and safe service.
Bachelor's degree in related field, or equivalent combination of
training and experience.
FBO Front Desk Customer Service experience is required
Minimum of 18 years of age.
Previous customer service experience.
Excellent communication skills, both written and oral.
Good organizational skills.
Must maintain a valid state driver's license.
Ability to comprehend and perform basic math calculations with
Proficiency in use of MS Office applications including Word, Excel
Flexible work schedule may include working overtime, nights, on
weekends, holidays, and be on call.
Keywords: Atlantic Aviation, Tucson , CS - Customer Service Manager (TUS), Executive , Tucson, Arizona
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