TucsonAZRecruiter Since 2001
the smart solution for Tucson jobs

Director of Rooms

Company: Omni Hotels
Location: Tucson
Posted on: September 23, 2022

Job Description:

OverviewTucson National ResortInspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.The Omni Tucson National Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match.Job DescriptionThe Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Housekeeping, Laundry, Loss Prevention, Spa, Welcome Center and Valet. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.Responsibilities

  • Oversight of all front office operations including front desk, concierge, bell/door associates and valet parking operations (outsourced) along 4/5 star guidelines
  • Insuring the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.
  • Excellence in appearance of all areas throughout the hotel
  • Producing constant improvement in guest experience satisfaction metrics
  • Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
  • Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
  • Participation in weekly forecasting and scheduling activities
  • Providing assistance in developing the annual hotel budget
  • Preparation of action plans as directed by management
  • Daily reviews of operating outcomes (including corrective action if required)
  • Maintaining high visibility with associates and guestsQualifications
    • Bachelor's degree or foreign equivalency required.
    • Must have previous experience in all aspects of the Rooms Division in a property of similar size and quality for a period of five or more years.
    • Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
    • Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
    • Excellent verbal and written communication skills required.
    • Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
    • Must be detail-oriented and organized.
    • Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
    • Must be highly service-oriented.End of Job DescriptionIND123Job LocationsUS-AZ-TucsonPosted Date2 weeks ago(8/29/2022 2:36 PM)Requisition ID 2022-76020 of Openings 1Category (Portal Searching) Rooms Operations

Keywords: Omni Hotels, Tucson , Director of Rooms, Executive , Tucson, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Tucson RSS job feeds