Front Office Receptionist (Dental) - Community Health Center
Company: Marana Health Center
Posted on: November 22, 2021
MHC Healthcare is seeking a Front Office Receptionist to join
our Dental Team at the Marana Main Health Center, located in the
heart of Marana, AZ. The Front Office Receptionist will provide
services for the Dental front office by greeting and checking in
patients, ensuring patient information is correct and collecting
appropriate fees. Provide exceptional customer service to all who
require services. MHC Healthcare is a Federally Qualified Community
Health Center (FQHC), with 17 sites in Tucson and Pima County. MHC
Healthcare is building a world-class integrated health care system
that is committed to caring for special populations, and focused on
improving health outcomes for our patients. Anticipated schedule: 4
x 10 hour shifts per week. The ideal candidate will have the
following education and experience: High school diploma or
equivalency; required. One (1) years' experience as a
cashier/receptionist in a medical facility or public contact
position; preferred. Bilingual (English/Spanish) preferred. The
ideal candidate will also possess the following knowledge, skills,
and abilities: Cash handling knowledge. Provide exceptional
customer service to individuals from various cultural backgrounds.
Knowledge of basic bookkeeping principles. Ability to handle
situational stress in work environment. Ability to multi-task.
Computer literate. Duties and Responsibilities: Verifies cash in
cash box at the beginning of shift and reconciles cash count at the
end of the day. Opens, closes and balances daily batches. Prepares
and submits deposit to the required manager for funds accepted.
Greets and checks in patients in a courteous, friendly and
professional manner. Verifies insurance, address, telephone number
and makes necessary changes in the Practice Management System (PMS)
registration fields. Answers questions regarding patient account
status. Refers patient to appropriate source when questions involve
patient account activity such as collection, slow pay,
fee-for-service errors, claim processing or refunds to patient.
Determines patient's co-payment and collects it before services are
rendered. Collects fees per current policy and based on payor
agreement by contract, fee-for-service, and private insurance or
self-pay. Informs new patients of MHC's current payment policy.
Collects payments made to outstanding accounts. Refers patient to
Eligibility Enrollment Specialist for Sliding Fee Scale eligibility
if identified or if a change in payor source code is identified.
Answers telephone calls and questions regarding patient accounts,
services provided by the clinic and other pertinent questions.
Provides patients with information regarding cost of procedures.
Refers new patients to Membership/Enrollment to get information
regarding services available through insurance and cost of
procedures/services. Reviews encounter forms for services rendered
for completeness and accuracy, computes fees charged for services
and informs patient of account activity. Checks patient out in PMS
and schedules appropriate follow-up appointment. Balances daily
charges from encounters to charges entered in the computer.
Provides coverage for other health centers as required.
Participates in in-service/education regarding Quality Improvement
or required job-focused education. Uses appropriate incident
reporting procedures when documenting unsafe or problematic
incidents involving patients, clients and/or staff. Completes
Incident Report accurately and follows procedures completely. Makes
daily reminder calls for future services/appointments. Performs
other related duties as assigned. Benefits: As an employee of MHC
Healthcare, we share in a very strong mission: Dedication to
providing Service Excellence in Promoting Health and Well Being. To
support this mission in our community, MHC Healthcare believes it
must start at home. Therefore, employees have many opportunities to
care for our health and wellness with benefits such as: Medical,
Dental, and Vision 403(b) with employer contribution Short-term
disability and other benefits Paid time off (including
holidays/vacation/sick leave/community service) Paid bereavement
and jury duty Employee discount for medical services Tuition
reimbursement MHC Healthcare will recruit, hire, train, and promote
persons in all job titles without regard to age, color, disability,
gender (including gender identity), marital status, national
origin, race, religion, sex, sexual orientation, veteran status, or
other status protected by applicable law. In addition, all
personnel actions such as compensation, promotion, demotion,
benefits, transfers, staff reductions, terminations, reinstatement
and rehire, company-sponsored training, education and tuition
assistance, and social and recreational programs will be
administered in accordance with the principles of equal employment
opportunity. Other details Job Family Business Operations Pay Type
Hourly Travel Required No Required Education High School Apply Now
Marana Main Health Center, 13395 N. Marana Main St., Marana,
Arizona, United States of America
Keywords: Marana Health Center, Tucson , Front Office Receptionist (Dental) - Community Health Center, Healthcare , Marana, Arizona
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