TucsonAZRecruiter Since 2001
the smart solution for Tucson jobs

Pharmacy Technician - Call Center, Work from Home

Company: CVS Health
Location: Tucson
Posted on: November 24, 2022

Job Description:

Job Description



Exciting opportunity for Pharmacy Technicians to work in a complex, high impact customer service role for our Participant Services department. Pharmacy Technicians in Participant Services accept incoming calls related to requests submitted to Participant Services, resolves issues that have been submitted to Participant Services via mail, tasks, and partners with other departments to ensure timely resolution of requests/inquiries, which include: Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility. This position may work in multiple types of queues and databases to resolve issues. This position also involves extensive phone interactions with members and possibly Prescribers as well. Technicians will serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions. Onsite training is preferred for residence within 75 miles of our Phoenix office, but this role is open to residence in the state of AZ to work fully remote.



Pay Range



The typical pay range for this role is:



Minimum: 17.00



Maximum: 27.16



Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.



Required Qualifications



* AZ Pharmacy Technician/Technician Trainee License open and in good standing



Preferred Qualifications



* National Certification (CPhT) preferred* Ability to understand the audience you are writing to* Analytical problem-solving skills.* Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.* Understand the importance of timely work and effective planning.* The clear understanding of CVS/Caremark values and importance of customer satisfaction.* Prioritizing and organizing workload in adherence to deadlines. * Desire and aptitude to assist a customer with escalated concerns and provide final resolutions. * Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations. * Ability to multi-task with strong time management skills.* Diabetic Supply knowledge* PC skills in Windows-based applications * Advanced verbal and written communication skills * Team-oriented, customer service focused, and able to identify process improvements * Responsive, reliable and able to express assurance/confidence



Education



* Verifiable High School Diploma or GED equivalent required



Business Overview



Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors--- support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Keywords: CVS Health, Tucson , Pharmacy Technician - Call Center, Work from Home, Healthcare , Tucson, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Tucson RSS job feeds