TucsonAZRecruiter Since 2001
the smart solution for Tucson jobs

Call Center Team Supervisor - 2nd Shift

Company: American Red Cross
Location: Tucson
Posted on: October 16, 2020

Job Description:

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Job Description:Job Title: Call Center Supervisor - Blood DonationsLocation: Charlotte, NC or Tucson, AZSchedule: Sunday 11:30 AM- 8:00 PM and Monday thru Thursday 12:00 PM - 8:30 PMIncentive Eligible: Yes, monthlyAnticipated Start Date: November 2, 2020Contribute to our humanitarian mission by managing and motivating a Telerecruitment team.Join the Red Cross BioMed Team!If you're looking to help save lives and contribute to the mission of one of the nation's most respected humanitarian organizations, consider a career in biomedical services at the American Red Cross. As a Red Cross employee, you'll have opportunities to grow your career and be recognized and rewarded for your efforts. Most importantly, you'll work alongside dedicated individuals like yourself who live the values of our organization every day. Join us for a career that will motivate you to be your very best.The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed.Job DescriptionOversee and monitor service agents within divisional call centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for productivity and quality. The service agents are responsible for scheduling blood donation appointments which support local community needs.Responsibilities* Responsible for the supervision of assigned service agents including, but not limited to, interviewing/hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success.* Ensures adequate staffing to meet call center objectives.* Projects staffing needs and develops strategies to ensure call hours objectives are met.* Initiates defined contingency actions during call period as required to maximize production.* Responsible for monitoring individual service agent calls, evaluating calls against defined standards of performance, and providing coaching to service agents.* Utilize third party reviews to provide coaching.* Identify and schedule training for service agents according to identified needs.* Utilize systems, reports and resources productively to achieve objectives in a cost-effective manner.* Implement programs for leading and motivating service agent staff to achieve recruitment organizational objectives and minimize turnover.* Perform other related duties as assigned.Qualifications* Bachelor's degree in business, management, marketing, communications, public relations, or the equivalent is required.* Minimum three years of proven sales and/or telemarketing experience indicating a consistent record of achieving established goals.* Includes a minimum of one-year supervisory experience* Prior experience preferably in a call center or blood banking environment.* Direct experience with hiring, termination, performance management and coaching.* Strong organizational and problem-solving skills, the ability to work independently and under pressure.* Ability to work in a fast-paced call center environment required.* Effective verbal and written communication skills are required.* Intermediate level computer skills with Microsoft Office applications in a Windows environment are required.Please note, this position will work remotely temporarily.This position requires you to have the access below:* Home Windows or Mac device (Laptop or Computer).* Internet access at home.* Internet connection to your home computer a wired connection or WIFI connection.* Area at home that you work on a computer for an extended work period, without significant distraction/interruption/background noise.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.* LI-POSTIND123Apply now! Joining our team will provide you with the opportunity to make a difference every day.The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.To view the EEOC Summary of Rights, click here: Summary of Rights

Keywords: American Red Cross, Tucson , Call Center Team Supervisor - 2nd Shift, Hospitality & Tourism , Tucson, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


TNG Retail Services: Retail Merchandiser - Part Time
Description: TNG Retail Services
Company: TNG Retail Services
Location: Tucson
Posted on: 10/26/2020

English-Spanish Customer Service Representative
Description: 7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona, 85281 br br CarMax, the way your career should be br br Provide an iconic customer experience br br As an associate at one of our (more...)
Company: Carmax
Location: Chandler
Posted on: 10/27/2020

Shift Leader
Description: Hello there --At Original ChopShop, we're not only about just-feel-good food, we're about just-feel-good people We welcome you to come as you are, laugh a little or a lot and personalize each guest (more...)
Company: Original ChopShop
Location: Tempe
Posted on: 10/27/2020


92G Food Service Specialist
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the (more...)
Company: Army National Guard
Location: Chandler
Posted on: 10/27/2020

Prep/Line Cook
Description: Hello there --At Original ChopShop, we're not only about just-feel-good food, we're about just-feel-good people We welcome you to come as you are, laugh a little or a lot and personalize each guest (more...)
Company: Original ChopShop
Location: Tempe
Posted on: 10/27/2020

Operations Specialist - S
Description: What you'll do... JOB SUMMARY The Operations Specialists - Seasonal is responsible for non-systems duties such as delivering supplies/materials to offices, basic maintenance repairs and assisting with (more...)
Company: H&R Block
Location: Tucson
Posted on: 10/27/2020

Customer Service Assistant
Description: 7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona, 85281 br br CarMax, the way your career should be br br Provide an iconic customer experience br br As an associate at one of our (more...)
Company: Carmax
Location: Mesa
Posted on: 10/27/2020

Part Time Retail Sales Merchandiser
Description: Part Time Retail Sales Merchandiser We are hiring a Part Time Retail Sales Merchandiser to help increase sales of premium consumer products at our client rsquo s retail locations within in assigned territory. (more...)
Company: Advantage Solutions
Location: Gilbert
Posted on: 10/27/2020

Customer Service Representative
Description: It's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business.Customer Support Associate I------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ (more...)
Company: Concentrix
Location: Tempe
Posted on: 10/27/2020

CDL Delivery Truck Driver (192)
Description: br br br br If you're a licensed CDL Driver looking to advance your career with a nationally established company, look no further. ABC Supply, America's largest wholesale distributor of exterior (more...)
Company: ABC Supply
Location: Mesa
Posted on: 10/27/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Tucson RSS job feeds