Guest Services Supervisor

-Monitor all VIP and special guest requests.
-Review Front Office log and Trace File daily.
-Fully comprehend and operate all relevant aspects of the Front Desk computer system.
-Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
-Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
-Be familiar with all in-house groups.
-Be aware of all closed out and restricted dates.
-Follow and enforce all Wyndham International hotel credit policies.
-Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
-Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
-Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
-Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
-Have knowledge of and assist in all emergency procedures as required.
-Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
-Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
-Responsible for issued house bank.
-Be able to perform all duties of Guest Services Agent.
-Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
-Monitor key control to maintain hotel security.
-Ensure the maximization of room revenue through Rooms Merchandising.
-Answer all guest inquiries in a timely and professional nature.
-Be involved in departmental meeting, planning and execution.
-Help maintain productivity levels at or above budgeted standards.
-Assist in training and cross training of new hires and current employees on a regular basis.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Wyndham Resort Westward Look, 245 East Ina Road, Tucson, Arizona 85745
Employment Status: Part-time