Social Media Team Leader - Customer Service

Company: Afni, Inc.
Location: Tucson
Posted on: April 10, 2021

Job Description:

Afni is hiring a Social Media Team Leader to join our fun team in Tucson, AZ. In this role, you'll supervise and develop a team of Social Media agents. You'll drive performance, build a happy team, and help develop individual skills.As an Afni Social Media Team Leader, you'll:* Work with a team of people and help them get the most out of their natural talents.* Manage a team of 15 or more Social Media agents who interact with our clients' customers who contact us through Twitter, Facebook, and other social media channels to get help.* Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.* Identify opportunities for individual and team performance improvement, and be timely in presenting innovative solutions. * Helping your team create shareable moments for our customers, through Social Media platforms by using your experience and always leading with empathy and care. * Take care of administrative tasks like managing time off, approving payroll adjustments, managing team online time, and monitoring performance results.When you join Afni, we will:* Instantly make you part of our global family of people focused on making really good customer experiences happen.* Show you a clear path and provide the tools you need to earn more responsibilities and promotions.* Support you with a strong manager and excellent leadership team.* Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.* You'll be joining a Social Media team that has a proven track record with our client of delivering high quality and record setting performance.Job Requirements:Bring it. You're qualified if you:* Are ready to be part of a team and contribute to Afni's success.* Managed a team for at least six months.* Social Media customer service/marketing experience or relevant education preferred.* Have leadership experience and is good at building relationships.* Have a naturally positive attitude.* Know your way around Microsoft Office products.* Can work on more than one thing at a time and know how to prioritize.* Can pass a criminal background check.* Are at least 18 years old and legally able to work in the U.S.* Have earned a high school diploma or GED.

Keywords: Afni, Inc., Tucson , Social Media Team Leader - Customer Service, Hospitality & Tourism , Tucson, Arizona