Customer Service Specialist
Company: Pima County
Posted on: January 13, 2022
This intermittent, weekend position is in the Natural Resources,
Parks and Recreation Department. Selected candidate must be
available to work Thursday through Sunday.
OPEN UNTIL FILLED Salary Grade: 32 Provides recreation services
instructing a specialized recreation area. Site Locations: Tucson
Mountain Park, 2405 S. Kinney Rd. Southeast Regional Park Shooting
Range, 11296 S. Harrison Road. Southeast Clay Target Center, 11295
S. Harrison Rd. Duties/Responsibilities (Work assignments may vary
depending on the department's needs and will be communicated to the
applicant or incumbent by the supervisor.)
Instructs and guides groups and produces work in the visual,
performing or literary arts;
Organizes and conducts special interest meetings, classes,
workshops, clubs, and events;
Attends meetings, training sessions, craft fairs, and/or community
events related to specialty area;
Maintains close liaison with community and provides information
concerning area of specialty and recreation activities;
Prepares brochures and informational materials related to
Registers students, collects money and issues receipts;
Maintains records and prepares reports;
Requisitions supplies and monitors the issuance, use, and care of
recreation supplies and equipment;
Ensures safety and cleanliness of recreation facilities;
May conduct safety classes in the proper use of firearms and/or
archery equipment, enforce rules/regulations at a firing range, and
make reports of violations;
May show movies and operate audiovisual equipment;
May prepare and make bank deposits.
KNOWLEDGE & SKILLS :
- specialized recreation area;
- principles, rules, materials, and equipment of the specialized
activity.Some positions may require good knowledge of the
geographic and social area of service.
- instructing and leading groups of program participants of
- stimulating interest and enthusiasm among others;
- communicating effectively, both orally and in writing;
- maintaining effective working relationships with other;
- maintaining records and preparing reports;
- operating audiovisual equipment.Some positions may require
skill in the handling of firearms and/or archery equipment. Minimum
(1) 1,040 hours of experience in the recreation specialty
(Relevant education in the recreation specialty may be substituted
for the above mentioned experience.)
(2) Six months of service and not less than 96 hours of experience
working as a volunteer with the Pima County Shooting Sports Program
or Recreation Community Centers Program.
The value of informal education will be determined based on its
nature and applicability to the specialty involved.
Qualifying education and experience must be clearly documented in
the "Education" and "Work Experience" sections of the application.
Do not substitute a resume for your application or write "see
resume" on your application. Preferred Qualifications: (Be specific
in describing your experience in your application. Ensure the
descriptions provided illustrate your competencies, specifically
addressing the required and preferred qualifications.):
- Minimum three (3) years experience in cash register use; cash,
check and credit card familiarization and understanding; retail
experience and customer service.
- Possess basic computer skills. Selection Procedure : Pima
County Human Resources Department reserves the right to admit to
the selection process only those candidates that meet the
minimum/desired qualifications. All applications will be assessed
based on an evaluation of the listed education and experience.
Candidates meeting the minimum/desired qualifications may be
further evaluated/scored against any advertised Preferred
Qualifications. The hiring authority will interview and select the
successful candidate from a referral list provided by Human
Resources. Additional assessments/testing may be required as part
of the selection process.
Supplemental Information Licenses and Certificates : Valid driver
license is required at time of application . Valid AZ driver
license is required at time of appointment. The successful
applicant will be subject to a 39-month DOT Motor Vehicle Record
review to determine applicant's suitability to operate county
vehicles in accordance with Pima County administrative procedures.
Failure to obtain and maintain the required licenses and
certifications shall be grounds for termination. Any offer of
employment resulting from this recruitment is contingent upon Fleet
Services' review and approval of the candidate's driving record.
Some positions may require possession of a First Aid Certification
Card, Gun Safety Registration, and/or CPR Certification on the date
of appointment. Failure to obtain/maintain the required
licensure/certification shall be grounds for termination.
Special Notice Item : The County requires pre-employment background
checks. Successful candidates will receive a post-offer,
pre-employment background screening to include verification of work
history, education and criminal conviction history. A prior
criminal conviction will not automatically disqualify a candidate
from employment with the County.
Physical/Sensory Requirements : Physical and sensory abilities will
be determined by position.
Keywords: Pima County, Tucson , Customer Service Specialist, Hospitality & Tourism , Tucson, Arizona
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