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Group Reservations Coordinator

Company: Miraval Arizona Resort and Spa
Location: Tucson
Posted on: January 15, 2022

Job Description:


The Group Reservations Coordinator is responsible for the group booking process, from package creation to guest arrival. This includes: creating nightly packages, booking reservations for guests, maintaining guests and group account information, maintaining call in group wait list and cancellations, creating group letters, and communicating group updates to group leaders with accuracy and expediency.

Essential Functions

- Processes new group bookings once they are turned Definite and contract signed.
- Holds group rooms in Resort suites from tentative status and handles all the way through check out
- Turns room blocks definite in Resort suites on the contract is countersigned
- Builds group packages for contracted groups and arranges charge routing for group accounts
- Sends group welcome letter to the group leader once packages are built
- Supports Sales Staff in any way requested.
- Creates all group reservations for rooming list groups and assists with individual call-in group
- Processes weekly reports as requested by revenue and sales management
- Monitors rooming lists and cutoff dates.
- Reviews and corrects room blocks before preparing GRC in Resort Suite for weekly meeting with revenue
- Review and help process Resume with Catering and Events Managers. Provide the Catering and Events Managers, Guest Relations and Night Audit with any abnormalities in relation to the contract for the group.
- Reviews 60 Day Outlook daily and report back to Revenue Manager with explanations of loses.
- Reports changes to group blocks to Sales Manager as they occur.
- Consults with Sales Manager before adding rooms to a block both during the dates and pre and post of the group contracted dates.

Keywords: Miraval Arizona Resort and Spa, Tucson , Group Reservations Coordinator, Hospitality & Tourism , Tucson, Arizona

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