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Customer Service Associate - Service Department

Company: Mercedes Benz of Tucson
Location: Tucson
Posted on: May 15, 2022

Job Description:

Job DescriptionCome join our team at southern Arizona's leading luxury dealership! We are looking for highly motivated, driven individuals to help meet the needs of our elite clientele. Must have experience in customer service and the skills and desire necessary to insure a positive customer experience. Chapman Automotive Group is one of the largest, top performing automotive retailers across Arizona and Nevada. With over 1900 employees regionally, our workforce is a significant source of pride for our organization. Chapman has been family owned and operated since 1966, and we value the reputation we have built around our unique sales experience. Our rapid growth and resilient culture has cultivated an amazing place to work. Happy employees make happy customers, and we reward individuals who are committed, tenacious, and motivated. We are looking for passionate, talented professionals who want to be part of a fast paced environment which embraces career advancement, collaboration, and superior performance. Come join our team!This role will be responsible for loaner vehicles, setting service appointments, verifying appointments, providing follow-up calls and informing the appropriate service advisor of upcoming arrivals.Job responsibilities include, but are not limited to:

  • Be the first and last impression of the service department
  • Greet clients as they arrive on the service drive
  • Answer initial questions from the clients
  • Answer phones and set appointments for our clients
  • Assist clients with loaner vehicles
  • Check-in & check-out loaner vehicles
  • Willing to work Saturdays (8 a.m. to 4:00 p.m.)Desired Skills, Qualifications, and Experience:
    • Customer service focused and friendly
    • Excel and Word proficient
    • Previous customer service experience preferred
    • Reliable and punctual
    • A team player with impeccable honesty and integrity
    • Able to multi-task and work under pressure while maintaining a high level of professionalism
    • Willing to submit to pre-employment drug screening and a background checkOur rewarding cultureChapman's Culture provides a foundation for team members to build a successful career through camaraderie, innovation, growth, and employee engagement. At Chapman you'll experience coworkers rooting for each other and inspiring others to succeed. We foster a positive, supportive, magnetic environment where our people want to come to work each and every day. Our guiding principles create an incredible employee experience, making our dynamic workforce happier. Our positive experience is translated through the relationships we have with each other, our customers, and every person we encounter.Our attractive benefits packageWe take care of our people with industry leading benefits which allows us - and you - to continue being amazing! We offer medical, dental, company paid and voluntary life insurance, onsite nurse practitioners, voluntary long-term and short-term disability, retirement and financial planning resources, holiday pay, paid time off, employee assistance program, training and development, employee/family car discount programs, and company contributions into 401(k).

Keywords: Mercedes Benz of Tucson, Tucson , Customer Service Associate - Service Department, Hospitality & Tourism , Tucson, Arizona

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