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Customer Service/Lead Follow up Specialist

Company: Chapman Tucson Market
Location: Tucson
Posted on: May 16, 2022

Job Description:

Job DescriptionChapman Automotive Group is one of the largest, top performing automotive retailers across Arizona and Nevada. With over 1900 employees regionally, our workforce is a significant source of pride for our organization. Chapman has been family owned and operated since 1966, and we value the reputation we have built around our unique sales experience. Our rapid growth and resilient culture has cultivated an amazing place to work. Happy employees make happy customers, and we reward individuals who are committed, tenacious, and motivated. We are looking for passionate, talented professionals who want to be part of a fast-paced environment, which embraces career advancement, collaboration, and superior performance. Come join our team! We are seeking energetic individuals to join our unique Internet Sales team. We welcome individuals with experience but are also willing to train. We have an in-house training team who is dedicated to your success. In this role, you will be responsible for following up with customers who are interested in a new/pre-owned vehicle. Your focus will be setting up a time for them to come in and meet with one of our internet sales managers. We would like to talk with you!Job responsibilities include, but are not limited to:

  • Utilize CRM tracking system daily
  • Respond quickly to internet, phone and live chat inquiries using email, phone and texting in a professional manner
  • Generate sales appointments by means of proactive outbound prospecting and lead activity management
  • Interact with customers to identify their individual needs and opportunities for new/ used cars sales presentations
  • Handle incoming phone leads
  • Check email frequently and respond to inquiries in a timely manner
  • Follow up with leads that are not ready to make an appointment or are a no-show
  • Deliver inquiries/messages intended for other sales personnel and departments promptly
  • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  • Complete phone calls as assigned by the BDC Manager
  • Attend product and sales training as requested by BDC
  • Attend sales meetings
  • Maintain a professional appearance
  • Stay informed about new products, features, accessories, etc., and their benefits to customersDesired Skills, Qualifications, and Experience:
    • Team player attitude
    • Enthusiastic personality
    • Prompt and courteous
    • At least one previous role in the customer service industry preferred
    • Must be available to work nights and weekends
    • Must have strong typing skills
    • Strong interpersonal skills, in-person and over the phone
    • Eager to learn dealership best practices and advance customer service skills
    • Strong verbal and written communication skills a MUST
    • Possess clean driving record and valid driver's license
    • Willing to submit to a pre-employment background check and drug screeningOur rewarding cultureChapman's Culture provides a foundation for team members to build a successful career through camaraderie, innovation, growth, and employee engagement. At Chapman you'll experience coworkers rooting for each other and inspiring others to succeed. We foster a positive, supportive, magnetic environment where our people want to come to work each and every day. Our guiding principles create an incredible employee experience, making our dynamic workforce happier. Our positive experience is translated through the relationships we have with each other, our customers, and every person we encounter.Our attractive benefits packageWe take care of our people with industry leading benefits which allows us - and you - to continue being amazing! We offer medical, dental, company paid and voluntary life insurance, onsite nurse practitioners, voluntary long-term and short-term disability, retirement and financial planning resources, holiday pay, paid time off, employee assistance program, training and development, employee/family car discount programs, and company contributions into 401(k).

Keywords: Chapman Tucson Market, Tucson , Customer Service/Lead Follow up Specialist, Hospitality & Tourism , Tucson, Arizona

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