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Banquet Manager

Company: Casino Del Sol
Location: Tucson
Posted on: November 26, 2022

Job Description:

Position: Banquet Manager Department: Food and Beverage Job Summary: Provides leadership and direction prior to and during banquets and events with attention to detail to ensure successful event execution. Duties and Responsibilities (specific areas of responsibility include but are not limited to): Identifies the needs of clients accurately and formulates operational plans to ensure successful event execution. Participates in meetings working with team members to find efficiencies and plan for the logistics of upcoming events, especially high volume events. Coordinates and supervises the execution of all banquet event orders and ensures client specifications are adhered to and that the function runs smoothly and efficiently. Greets guests; directs and assists staff continually during execution of events. Conducts function reviews with clients; adjusts specifications as necessary and performs follow up to insure all details are correct. Makes sure that all elements of banquets or events are set up to client satisfaction by supervising setup staff. Resolves guest and team member complaints in a diplomatic and level headed manner quickly, professionally, and effectively. Readjusts priorities readily to respond to pressing and changing client and guest demands or requests. Coordinates with Finance to manage all aspects of cash handling procedures. Fosters and leads open communication with areas such as the kitchen, stewarding, and facility setup while promoting teamwork and looking for shared labor opportunities. Inspects function rooms regularly to ensure they are maintained and in excellent condition at all times; also inspects to ensure catering set up details conform to written correspondence. Obtains equipment and supplies needed for each event; monitors equipment to ensure it is maintained and properly functioning. Manages inventory and ordering to ensure that supplies and products are neither over nor under ordered; ensures inventory is managed and controlled. Maintains product and service quality standards by conducting ongoing evaluations. Enforces health and safety standards rigorously; ensures work related injuries or incidents are reported to Security but also maintains own accurate and timely records for purposes of assessing training needs and taking corrective action. Complies with and enforces all applicable alcoholic beverage laws. Ensures implementation, enforcement, and adherence to all policies and procedures. Maintains appropriate staffing levels; schedules staff to ensure an adequate number are available to serve each event. Supervises and develops direct reports by mentoring, coaching, and providing performance feedback; works collaboratively with them to design professional development plans that support their continuous learning. Assigns decision making and work functions in an appropriate manner to maximize effectiveness; communicates clearly the parameters of the delegated responsibility and required actions, constraints or deadlines. Interviews, recommends hires, writes and issues performance appraisals, resolves problems, provides open communication, and recommends corrective action and/or termination, when appropriate. Develops and conducts staff training programs; ensures all team members receive on-going training. Develops the talents and skills of team members as measured by guest satisfaction, team member satisfaction, and successful team member advancement. Develops a 'team" atmosphere with team members and takes a pro-active leadership role. Prepares financial reports and uses financial plans for spotting trends, measuring productivity, and monitoring progress. Recommends and implements techniques to improve productivity, reduce costs, and improve guest service. Assists with the development of short and long-term strategic planning. Confers with department head to review achievements and discuss needed changes in goals or objectives resulting from current or projected future status or conditions. Performs other job-related duties as assigned. Knowledge, Skills, and Abilities: Knowledge of event standards, practices, and procedures as well as food and beverage products, services, and equipment. Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people. Knowledge of supervisory principles and procedures. Knowledge of budgetary principles and practices. Knowledge of human resources principles, practices, and procedures. Knowledge of modern filing and recordkeeping practices and procedures. Knowledge of applicable laws and regulations as well as Sol Casinos' internal controls, policies, and procedures. Computer proficiency with Microsoft Office Suite software, especially word processing and spreadsheet applications. Strong organizational, planning, and time management skills. Strong communication skills. Skill in working courteously with the public as well as developing and maintaining strong working relationships. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to execute seated events and buffets ranging in concept from plain to elaborate. Ability to work effectively in a team environment with minimal supervision. Ability to exercise independent judgment and be fiscally prudent. Ability to cheerfully handle stress in a fast paced environment. Ability to inspire the other departmental team members to provide the highest levels of guest service. Ability to perform mathematical computations pertaining to the position. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain the physical stamina required, including an ability to stand and walk for long periods. Ability to lift up to fifty (50) pounds, with or without a reasonable accommodation. Ability to stoop, bend, walk, reach objects above shoulder height, and use hands. Minimum Qualifications: High school or General Equivalency Diploma AND three (3) years progressively responsible experience in professional culinary operations, including one (1) year as Banquet Manager at a comparably sized hospitality environment. Computer proficiency with Microsoft Office Suite software, especially word processing and spreadsheet applications. Must either possess or obtain a valid Food Handler's card and be ServSafe certified within three (3) months of employment. Must be able to work any shift, weekends, holidays, and special events, as needed. Must have employment eligibility in the U.S. Must be able to obtain, maintain, and retain a valid non-gaming license. Preferred Qualifications: Bachelor's degree in Hotel Administration. Banquet manager experience at high end hotel. Bilingual (English/Spanish). Employment Type: Full Time Years Experience: 3 - 5 years Bonus/Commission: No

Keywords: Casino Del Sol, Tucson , Banquet Manager, Hospitality & Tourism , Tucson, Arizona

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