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Company: Holiday Inn Express and Suites
Location: Tucson
Posted on: November 26, 2022

Job Description:

Hotel Name: Holiday Inn Express Job Description Position: Room AttendantDepartment: HousekeepingAccountable To: Executive Housekeeper/Supervisor/Assistant General Manger/General ManagerSupervises: No Associates Job Requirements Education Minimum requirement is High School completion certificate. Four-year College or Hospitality degree is preferred, and/or equivalent work experience Brand certification programs are preferredExperience: Prior hotel is preferred Brand experience is preferred Strong guest service skills required Must have a valid driver's license from the applicable statePhysical Requirements Long hours sometimes required Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects Ability to stand for long hours at a time Primary Objective of Position To maximize guest satisfaction by providing neat and clean guests rooms in accordance with standards of the hotelUnderstands and implements the Mission, Vision and Core Values at all time Major Areas of Accountability 1. Meets and exceeds guests and team member expectations by providing excellent service and teamwork Provides value added service to guests by doing whatever reasonable and possible to meet or exceed guests expectations Communicates effectively with guests, co-workers, and supervisors Demonstrates teamwork by cooperating and assisting co-workers as needed Handles difficult situations effectively Meets service standards Performs other duties as required to provide service and teamwork Job Description Page 1 of 3Room Attendant January 2018 Appearance is always neat clean, positive, and in uniform2. Insures guests' satisfaction by cleaning guest rooms daily according to operational policies and standards Removes soiled bed and bath linens and replaces with clean linens as required Removes accumulated trash and debris from room as required Cleans bathroom area Dusts all surfaces Replenishes promotional materials and literature Replenishes room amenities Vacuums rooms as required Reports unusual circumstances Reports any odors Reports maintenance requests and replacement orders Turns in articles left in rooms for "Lost and Found" handling Leaves all guests belongings in stay over rooms unless they have been discarded in the trash3. Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner Stocks supply cart correctly daily Places cart and vacuum cleaner Replaces and/or empties vacuum cleaner bag daily Cleans cart and vacuum cleaner on a regular basis4. Insures quality and quantity of the contents of the linen closet by organizing and cleaning it Checks stock daily Notifies Housekeeping Department immediately if any stock shortages exist Pulls any damaged or rewash linen and returns them5. Insures safety and maximum security Secures the locks on linen closets and linen chute doors Reports all "Do Not Disturb" or bolted door rooms to at the specified time6. Adheres to hotel policies and procedures Attends work on time as scheduled Follows hotel grooming and dress standards Minimizes safety hazards by following all safety rules and procedures and wears protective gear, clothing and shoes Adheres to OSHA guidelines when handling hazardous liquids, chemicals, stains, etc7. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance8. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position Job Description Page 2 of 3Room Attendant January 20189. Maintains a favorable working relationship with all other company team-members to foster and promote a cooperative and harmonious working climate10. At all times projects a favorable image of the hotel to the public11. Assists with any other tasks and projects as needed to complete daily hotel operations to provide and maintain excellent service and teamwork12. Completes any training requested by GMJob Types: Full-time, Part-timePay: $13.00 - $14.00 per hourBenefits: Employee discount Flexible scheduleSchedule: 10 hour shift 4 hour shift 8 hour shift Day shift Holidays Monday to Friday On call Weekend availabilitySupplemental pay types: TipsWork Location: One location

Keywords: Holiday Inn Express and Suites, Tucson , Housekeeper, Hospitality & Tourism , Tucson, Arizona

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