TucsonAZRecruiter
the smart solution for Tucson jobs

Customer Service Representative/HME Support Rep.

Company: Mommy Jobs Online
Location: Tucson
Posted on: October 10, 2018

Job Description:

Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLBrenda when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Tucson , Customer Service Representative/HME Support Rep., Hospitality & Tourism , Tucson, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Cayton's Chef de Partie - Ritz-Carlton, Dove Mt Golf (170028XS)
Description: Cayton 039 s Chef de Partie We make stories like this possible every day. Whether were helping a budding chef create a favorite meal, or an anxious dad find a camera full of memories, were proud to welcome (more...)
Company: Marriott
Location: Oro Valley
Posted on: 10/17/2018

Customer Service telecommute
Description: National Health Benefits company looking for bright, intelligent people for positions as a Health Programs Benefits Specialist. Must have Internet access, and be available at least 10-15 hours a week. (more...)
Company: TC Enterprises
Location: Gilbert
Posted on: 10/17/2018

Restaurant Manager
Description: Title Restaurant Manager 08/13/2018 Job Description If operating a restaurant is your dream career, you can make it happen at Red Lobster. As a Restaurant Manager, you will be responsible for leading (more...)
Company: Red Lobster
Location: Gilbert
Posted on: 10/17/2018


Grocery/Food Delivery Driver
Description: Sign Up Now For Postmates Set Your Own Hours. Keep 100 of Your Tips. Work When You Want. Set Your Own Schedule. Flexible Work and Great Pay. Start in Less Than
Company: Postmates
Location: Tucson
Posted on: 10/17/2018

RestServ/Cook-Bistro-RefBusPM - Courtyard Tucson Airport (17001YG3)
Description: Heres To Your Journey with Courtyard Courtyard is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading hospitality company, we offer unmatched opportunities for associates to (more...)
Company: Marriott
Location: Tucson
Posted on: 10/17/2018

Cook II - Overnight Main Kitchen - Ritz-Carlton (18002T7T)
Description: Cook II - Overnight Main Kitchen At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the (more...)
Company: Marriott International
Location: Tucson
Posted on: 10/17/2018

Macy's Seasonal Starbucks Barista, Part Time: Chandler Fashion Center
Description: Job Overview: The Seasonal Barista sells and creates Starbucks coffee beverages following Starbucks standards providing exceptional customer service through product knowledge and Magic selling. Performs (more...)
Company: Macy's
Location: Chandler
Posted on: 10/17/2018

Housekeeper Part Time-101020
Description: Housekeeper Part Time-101020 POSITION PURPOSE AND SUMMARYThe housekeeping attendant position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and (more...)
Company: Extended Stay America
Location: Tucson
Posted on: 10/17/2018

Call Center Customer Service Representative
Description: Call Center Customer Service Representative Job DescriptionAre you ready to make a difference in someone s life Are you ready to have a career with purpose CVS Health is building our Inbound Customer (more...)
Company: CVS Health
Location: Gilbert
Posted on: 10/17/2018

Groundskeeper - Marriott Hotels (180029FE)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Tucson
Posted on: 10/17/2018

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Tucson RSS job feeds