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Customer Service Representative

Company: Discount Cab
Location: Tucson
Posted on: October 12, 2018

Job Description:

Call Center - Customer Service - Part Time
Location: Tucson, Arizona
Business is rapidly growing, and totalride is seeking enthusiastic individuals with a desire to delight our valued customers in our fast pace, high volume Call Center! We hire for attitude! If you have a great attitude, we want to talk to you.
Part-time shifts
Weekends and holidays a must for most schedules
12-24 hours per week

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The candidate must:
Maintain excellent attendance and punctuality.
Answer all incoming calls with approved scripting.
Be dependable, courteous, and like helping others.
Enter trip requests with accuracy.
Provide exceptional quality of service and assist all customers.
Answer all inquiry calls and research customer concerns.
Check rates for potential passengers and provide general information on services.
Stay current on all service policies, procedures and training updates.

KNOWLEDGE, SKILLS AND EXPERIENCE ... REQUIRED FOR THE POSITION:
At least 1-year customer service in call center environment.
Type 30 words per minute.
Available to work weekends, holidays, evening and overnight shifts.
Computer experience required, including the ability to learn new computer programs.
Knowledge of the geographical area, Phoenix and Tucson.
Strong listening and verbal communication skills.
Demonstrated teamwork and exceptional problem-solving skills.

EDUCATION AND/OR EXPERIENCE:
High School Diploma or equivalent.
1-year Call Center experience
LANGUAGE SKILLS:
Bilingual (Spanish) a Plus
- Must be able to pass a pre-employment drug screen and background check.
Random Drug Testing

Total Transit, Inc. offers a great package that includes competitive pay, subsidized medical benefits, voluntary Dental benefits, 15k of employer paid life insurance, 401(k) w/match, and other voluntary benefits. We have an excellent culture that qualified for Best Places to Work and values employees contributions through recognition, training/development opportunities, employee/community events, and performance reviews with merit increase opportunities based on performance.
Come work in a fast paced, happy environment with our growing company. Become a part of our growing team today.
Total Transit is an Equal Opportunity Employer

Associated topics: client service, customer, customer care, customer order, customer service, customer service representative, help desk, representative, service call, support specialist

Keywords: Discount Cab, Tucson , Customer Service Representative, Hospitality & Tourism , Tucson, Arizona

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