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Licensed Customer Service Representative

Company: C3 Customer Contact Channels
Location: Tucson
Posted on: May 20, 2019

Job Description:

Licensed Customer Service Representative Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services. Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy. Customer Service Representative Position Purpose: The Customer Care Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in client's products and services. Job ResponsibilitiesProfessionally handle a high volume of incoming callsThoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed aboveAbility to utilize and navigate multiple systems simultaneouslyBe dependable and meet all attendance requirementsResolve customer issues via one call resolution guidelines and/or escalated processMeet or exceed company and client performance metricsMaintain a balance between company policy and client benefit in decision makingContinuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customersResponsible for call disposition or compiling and generating reports as requiredAbility to accept and embrace changes within the current business environmentQualifications Arizona State Licensed for Healthcare Insurance, Life Insurance, and Property & Casualty Insurance. Paid training and licensing available for QUALIFIED candidates Must pass background, drug screening and credit check to qualify. 1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experienceStable work historyProfessional appearanceStrong detail orientation and excellent communication/listening skillsAbility to pass all skill assessments including demonstrated experience with Microsoft applicationsAbility to pass a drug screen and background checkBilingual (Spanish/English) skills a plusDemonstrated passion for excellence with respect to treating and caring for customers especially senior citizensStrong decision making and analytical abilitiesAbility to identify customer needs and clearly articulate products and servicesSchedule flexibility to include weekends, evenings, possible holidays and occasional overtimeHighly developed sense of integrity and commitment to customer satisfactionMeet all attendance and dependability requirementsAbility to type a minimum of 30 WPMBe a team playerIf you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!

Keywords: C3 Customer Contact Channels, Tucson , Licensed Customer Service Representative, Hospitality & Tourism , Tucson, Arizona

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