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Bilingual Customer Service Representative

Company: Kemper
Location: Tucson
Posted on: August 17, 2019

Job Description:

Location(s)Tucson AZDetails

Infinity Insurance Company, a leader in the auto insurance industry. We are looking for dedicated, caring bilingual (Spanish/English) professionals to assist our clients (agencies and customers) with questions and changes to their insurance policy. Employee will also review all policy information to determine if the risk meets the company's underwriting guidelines and processes. Training will be provided.

Explore Infinity's new Customer Service position that provides up to 3 hours per week with limited work done on the telephone for policy support and processing work. This means 3 hours of policy support work and processing with limited phone calls. We also offer hours that work for you!

Our contact center is open from 8 am to 6 pm Monday - Friday and 10 am to 3 pm on Saturday. All times are local.

The pay rate for this position is as follows: $13.87/hour

The work schedule for this opportunity is: Afternoon/evening shifts with required rotating Saturdays.

Training will be Monday -Friday from 9:00 AM to 5:30 PM for approximately 6 to 8 weeks.

Position Qualifications:


  • 6 months previous customer service experience required.
  • Call Center and/or insurance-related experience preferred.
  • Fluent Spanish/English communication skills, pleasant telephone demeanor, and multitasking skills required.
  • PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
  • Successfully completes all required new hire training as per Departmental guidelines.
  • Serves as the primary contact point for insureds, agents, and lien holders for policy related inquiries. Provides Superior Customer Service and offers solutions and/or options within Company guidelines.

    -MO -CB +ZR -GD -IN +MSJ -PT

Keywords: Kemper, Tucson , Bilingual Customer Service Representative, Hospitality & Tourism , Tucson, Arizona

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