TucsonAZRecruiter Since 2001
the smart solution for Tucson jobs

Service Coordinator (Staffing Coordinator/Scheduler)

Company: Home Instead
Location: Vail
Posted on: November 23, 2021

Job Description:

Are you organized and detail oriented? Do you enjoy connecting with people? Do you adapt to change and have a positive attitude? As a Service Coordinator, you would play a vital role in connecting CAREGivers with seniors. It involves scheduling and having conversations with our workforce and families. VontSinger Senior Services, LLC d/b/a Home Instead is looking for a driven, thoughtful candidate who has enthusiasm for helping seniors and communicating with their families, supporting our CAREGivers, and scheduling our services. We are looking for a high-energy individual who is results focused and is committed to the growth of our organization. You must be a self-starter, have excellent relationship management skills, and be adaptable to the ever-changing senior care industry. The work takes place within a small office of professionals. Tasks include answering incoming calls, matching CAREGivers with clients, engaging with clients and families on the phone, introducing CAREGivers to clients, diagnosing needs of CAREGivers and/or clients and their families, and most importantly supporting our CAREGivers as they meet the needs of their clients. Home Instead is looking for a dynamic, energetic individual who is adaptable to the changing and sometimes challenging needs of clients and their families. This position is for someone who welcomes conversations of all types and has a proven track record of success in a customer service role. Primary Responsibilities:

  • Reflect the values of VontSinger Senior Services, LLC., (d.b.a. an independently owned and operated Home Instead franchise).
  • Answer incoming calls in a friendly, professional, and knowledgeable manner.
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Follow up with all client and CAREGiver issues to ensure their problems are resolved.
  • Enter and maintain accurate client and CAREGiver records in the software system.
  • Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
  • Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
  • Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
  • Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
  • Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
    • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients, and family members.
    • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
    • Participate in rotating Oncall weekly coverage. Secondary Responsibilities:
      • Fill in as a CAREGiver on a shift, until coverage is found.
      • Conduct CAREGiver/Client Introductions
      • Coordinate CAREGiver engagement activities
      • Participate as needed in all CAREGiver meetings.
        • Perform all other functions and responsibilities deemed necessary.
        • Maintain regular attendance at the office to execute job responsibilitiesEducation/Experience Requirements:
          • High school graduation or the equivalent
          • One year of related business experience or an equivalent combination of education and work experience may be considered.
          • Must possess a valid driver's license. Supervisory Responsibilities:
            • None Knowledge, Skills and Abilities:
              • Must understand and uphold the policies and procedures established by VontSinger Senior Services, LLC., (d.b.a. an independently owned and operated Home Instead franchise)
              • Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
              • Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
              • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
              • Must demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures.
              • Must have the ability to organize and prioritize daily, quarterly, monthly, and yearly work.
              • Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients, and CAREGivers.
              • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone.
              • Must present a professional appearance and demeanor.
              • Must have the ability to operate office equipment.
              • Must be patient and congenial on the telephone.
              • Must have computer skills and be proficient in Word and Excel.
              • Must have the availability to work evenings and weekends as required.
                • Must have the ability to perform duties in a professional office setting.
                • Must demonstrate knowledge of the senior care industry.Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Tucson , Service Coordinator (Staffing Coordinator/Scheduler), Human Resources , Vail, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Tucson RSS job feeds