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Call Center Sales Trainer / Instructor

Company: Afni
Location: Tucson
Posted on: February 16, 2019

Job Description:

Description Afni is hiring a Call Center Sales Trainer / Instructor who will be responsible for supervisory duties to support and develop new call center sales consultants to attain project sales goals. This will include entry level training.

What you will be doing:

  • Inspect, monitor trends, coach, motivate and develop project team of Customer Sales Representatives (CSR's) to achieve Afni's sales performance objectives and individual / team goal attainment. Manage classroom dynamics through coaching / documenting undesired behaviors.
  • Skilled to train multiple projects.
  • Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills. Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance. During instruction, provided and manage an environment that fosters trust, learning and performance.
  • Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning.
  • Prove leadership, teaching / facilitation, and creative problem solving skills are preferred.
  • Using strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment is required.
  • Use flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools/technology for solid presentation experience.
  • Administer attendance and payroll records and reports.

    RequirementsWhat you will need:

    • High school diploma required with some post-secondary education preferred.
    • One to two years supervisory experience with at least three years delivering sales training for both voice and sales chat programs in a call center environment.
    • Awareness of or some experience in design, development, implementation, and evaluation of training plans, curricula, and methodology is preferred.
    • Ability to handle multiple tasks and work with shifting priorities is required.
    • Proficiency with Microsoft Office products is required

      Keywords: Afni, Tucson , Call Center Sales Trainer / Instructor, Human Resources , Tucson, Arizona

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