Software Client Facing Technical Support Intern: Summer 2021
Company: IBM
Location: Tucson
Posted on: January 11, 2021
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Job Description:
Introduction As a Software Developer at IBM, you'll get to work
on the systems that are driving the quantum revolution and the AI
era. Join an elite team of engineering professionals who enable IBM
customers to make better decisions quicker on the most trusted
hardware platform in today's market. Your Role and Responsibilities
Looking to learn about BIG DATA? Do you like puzzles and
troubleshooting? This is the place for you We are looking for
Students who are interested in learning more about the hardware
that IS BIG DATA. This position is for a Summer Internship working
with one of our IBM Z, Cognitive Systems or Storage Technical
Support teams. We are looking for analytical puzzle solvers who
thrive in a driven enterprise customer support environment. You can
work both individually and as part of a motivated worldwide team to
assist IBM customers to perform problem determination and problem
source identification. We are seeking demonstrated problem solvers
with proven communication skills. IBM Systems teams work with
Development, Engineering Test, RAS (Reliability and Serviceability)
and others early in the development cycle to learn the designs and
implementation of systems/subsystems, then act as an interface to
the field in resolving complex problems for customers. You must
have the desire to wow customers, articulate solutions and options,
and take the opportunity to interact with end users, as well as
developers and sales teams, to be a well-rounded contributor.
People in this role perform break-fix support, debugging and
analysis, critical situation support, customer impact event repair
action analysis and field engineering change support. They
participate in Early Ship Programs in preparation for Post GA
(General Availability). The challenge in this position is to be
able to interpret complex hardware problems that span across
multiple client and server platforms. You will be responsible for
communicating action plans to the customer or IBM representative as
appropriate. You will also be responsible for recommending and
implementing new improvements to existing technical support tools,
procedures, and processes. Additionally, you will contribute to
department attainment of organizational objectives and high
customer satisfaction. Positions will be located at one of our
offices in: RTP, NC; Austin, TX; Poughkeepsie, NY; Tucson, AZ; or
Rochester, MN.
Keywords: IBM, Tucson , Software Client Facing Technical Support Intern: Summer 2021, IT / Software / Systems , Tucson, Arizona
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