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Telecom Carrier Retention Representative

Company: BlackPoint IT Services
Location: Tucson
Posted on: January 15, 2022

Job Description:

Job Details

Job Location
Tucson Office - Tucson, AZ

Position Type
Full-Time Remote

Education Level
High School

Travel Percentage

Job Shift

BlackPoint IT Services is seeking a Telecom Carrier Retention Representative to join our Carrier Services Team. This is a full-time, 100% remote position responsible for proactively building and fostering relationships with our current client base to renew contracts and up-sell and cross-sell BlackPoint solutions.

About Us:

With over 40 years of technology and business IT services expertise, BlackPoint thrives on providing exceptional service and leverages technology to enable our clients success. We take business personally and believe in giving back to our clients and the community. By working as a team, we align our services and technology solutions with the goals and objectives of our clients to deliver business value and service that is second to none.


  • Affordable Medical Insurance.
  • Fully paid employee Dental and Vision coverage.
  • Company-paid Short Term Disability insurance.
  • Company-paid Life insurance.
  • Generous Paid Time Off (PTO) Accrual.
  • 8 Paid Holidays and 3 floating holidays.
  • Voluntary, employee-paid benefits include Long Term Disability, Employee and Spouse Life Insurance, and AFLAC Supplemental plans.
  • Fully vested 401(k) plan with 100% match on the 1st 4% of your contributions.

    • Actively call into the existing base of accounts to foster client relationships, renew agreements, and upsell and cross-sell solutions.
    • Proactively monitor, review, and follow up on client telecommunication issues to support long-term business opportunities and strategic relationships.
    • Responsible for targeting and solution selling telecom providers and strategic businesses that require custom or complex infrastructure and connectivity solutions.
    • Assists in customer service challenges and acts as a level one escalation point.
    • Tracks, manages, and reports ongoing activity relative to plan.
    • Creates new activities and opportunities in CRM and ensures client records are up to date
    • Participates in the quote creation process, prepares term agreements and other supporting documents for contracts.
    • Works with supervisor, sales, and marketing to develop promotion communication to attract and retain telecom business.
    • Communicates updated Carrier telecommunication promos, products, and internal supporting documents and processes to the sales team.

      Preferred Requirements and Qualifications
      • Minimum two years of recent experience with Carrier voice & data services in the telecommunications environment
      • Ability to communicate with C level executives within an organization
      • Operational understanding of telecommunications ordering, provisioning, and billing processes
      • Strong organizational and communications skills
      • Experience using ConnectWise CRM, RPM database, Salesforce, Excel, Word, PowerPoint, and Visio.

Keywords: BlackPoint IT Services, Tucson , Telecom Carrier Retention Representative, IT / Software / Systems , Tucson, Arizona

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