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PBX / Telephone Operator - Full-time

Company: Hyatt Hotels Corp.
Location: Tucson
Posted on: November 26, 2022

Job Description:

The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and colleagues to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.

The PBX Operator is at the heart of the resort and is in many instances the first and last interaction our guests have with us. This position is responsible for handling incoming and outgoing phone calls; responding to guest requests; learning and disseminating basic hotel information; and being knowledgeable of procedures and techniques necessary for the smooth operation of the department. The PBX Operator is required to display exceptional customer service, possess excellent phone manner, a working knowledge of computers and phone systems and be able to think and act independently as appropriate for situations that may arise.

Duties and Responsibilities:

* Answering all incoming calls in courteous manner
* Connecting guests and employees to the appropriate extensions
* Be familiar with hotel, its services and the local area.
* Following through in resolving guest issues and/or requests accurately
* Handling all emergencies according to established resort procedures.
* Distributing messages for guests and employees
* Dispatching calls to Engineering, Housekeeping and Security via the 2-way radio
* Applicants should be able to remain poised during periods of high-volume and stressful situations.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

* At least one year of related switchboard experience in a resort/hotel environment is preferred
* Listening and verbal skills to answer and respond to guest's inquiries by telephone
* Prior customer service experience and skills
* Courteous and clear speaking voice
* Excellent communication skills - read, write and speak English fluently
* Ability to use the computer, manipulate keyboard and mouse

Keywords: Hyatt Hotels Corp., Tucson , PBX / Telephone Operator - Full-time, IT / Software / Systems , Tucson, Arizona

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