PBX / Telephone Operator - Full-time
Company: Miraval Arizona Resort and Spa
Location: Tucson
Posted on: January 27, 2023
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Job Description:
The Miraval journey is about creating a life in balance, healing
the whole self, and engaging in the present moment. It is our
ongoing purpose to bring imagination, authenticity, and meaning to
wellness. Each day we work to bring out the best in all we do. Not
for the world to take notice, but for our guests and colleagues to
take comfort in. We do this because we believe in the power of the
individual. To create balance and live your best. We do this
because we are Miraval.
The PBX Operator is at the heart of the resort and is in many
instances the first and last interaction our guests have with us.
This position is responsible for handling incoming and outgoing
phone calls; responding to guest requests; learning and
disseminating basic hotel information; and being knowledgeable of
procedures and techniques necessary for the smooth operation of the
department. The PBX Operator is required to display exceptional
customer service, possess excellent phone manner, a working
knowledge of computers and phone systems and be able to think and
act independently as appropriate for situations that may arise.
Duties and Responsibilities:
- Answering all incoming calls in courteous manner
- Connecting guests and employees to the appropriate extensions
- Be familiar with hotel, its services and the local area.
- Following through in resolving guest issues and/or requests
accurately
- Handling all emergencies according to established resort
procedures.
- Distributing messages for guests and employees
- Dispatching calls to Engineering, Housekeeping and Security via
the 2-way radio
- Applicants should be able to remain poised during periods of
high-volume and stressful situations.
Keywords: Miraval Arizona Resort and Spa, Tucson , PBX / Telephone Operator - Full-time, IT / Software / Systems , Tucson, Arizona
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