Wireless Fraud Specialist
Company: DISH
Location: Chandler
Posted on: May 6, 2024
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Job Description:
Company Summary
EchoStar has been reimagining the future of connectivity for more
than 40 years. Our business reach spans satellite television
service, live-streaming and on-demand programming, smart home
installation services, mobile plans and products, and now we are
building America's First Smart Network---.Today, our brands include
EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile,
DISH Wireless, OnTech and GenMobile.
Department Summary
As a part of Customer Experience Operations (CXO), the Field
Operations team is the voice of the company to our customers with a
focus on resolving customer issues, preventing future problems, and
promoting our services, while listening, connecting and caring for
the customer through voice and chat interactions. -
Job Duties and Responsibilities
The Wireless Fraud Care Specialist plays a crucial role in
identifying, mitigating and preventing fraudulent activities
related to new activations and existing customer upgrades and
adding additional lines. -Wireless Fraud Care Specialists will
provide real-time and ongoing monitoring and management of order
and account information to ensure integrity. - -During inbound and
outbound calls with potential customers, use tools, inquisitive
questions, and analysis to determine: -Validity of
purchasesLegitimacy of customer's identityNature and extent of
suspected fraudWhat offer the customer may receiveOff the phone
research, review, and documentation:Monitor customer accounts and
transactions for any suspicious activities or patternsMaintain
detailed records of fraud incidents, investigations, and
outcomes
Skills, Experience and Requirements
A High School diploma, GED, or equivalent call center
experienceMinimum of 2 years of experience in a call center
environment preferably focused on fraud detection, risk management,
or a related fieldAbility to analyze data, identify patterns, and
recognize anomalies that may indicate fraudulent
activityIntermediate level of proficiency in Microsoft Office
and/or G-suite applicationsPosition is on-site and employee must
reside within drivable distance - -Detailed-oriented and strong
interpersonal skillsMust be flexible to accommodate changing
business requirementsWillingness to work flexible schedules - pay
differential of $2/hour applies to weekends, evenings and
holidaysCan actively learn through experimentation, learns quickly
when facing new situations, makes the most out of available
resources -Is a self-starter with an innate curiosity to explore
and identify new process solutionsAbility to collaborate in a team
environment and across other teamsAbility to formulate a problem
statement based on observation gathered from customer interactions,
and to suggest potential solutions -What is in it for you?Starting
hourly pay $22.65/hr Plus a pay differential of $2/hr when working
weekends, evenings or holidaysExtensive330 free channels including
premiums$5 monthly Sling Blue and Orange service$10 credit per line
(up to 5) for Boost Infinite wireless - -Medical, Dental, Vision
InsurancePaid vacation and sick time401(k) Investments with
Company-matched fundsTuition reimbursementHeavily discounted DISH,
Sling, & Boost Infinite ServiceOpportunity is our greatest
benefitGrow with us and be among -the first to help us disrupt the
wireless industryOur representatives are built to work hard and
rise and this role is a stepping stone into many other potential
opportunities available within the company. We offer defined career
ladders and extensive opportunity for upward mobility. -We
encourage personal and professional growth by supporting you with
all the tools to advance your career.
Salary Ranges
Compensation: $22.65/Hour
Benefits
At Dish, we celebrate and embrace diversity and inclusion, where
all people are welcome and supported. - Learn more about how our
employees come together, share common interests and make valuable
connections, both in and out of work; . -From versatile health
perks to new career opportunities, check out our benefits on our .
-Candidates need to successfully complete a pre-employment screen,
which may include a drug test. -
Keywords: DISH, Tucson , Wireless Fraud Specialist, IT / Software / Systems , Chandler, Arizona
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