Client Service Analyst - Franchise Account Support
Company: JPMorganChase
Location: Tempe
Posted on: April 1, 2026
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Job Description:
Description If you want to be instrumental in delivering
unparalleled customer service and operational excellence, you have
found the right team. As a Client Service Analyst within our
Franchise Support team, you will be a key player in our service
center operations, providing exceptional customer service and
support. Your role will involve addressing client inquiries,
processing transactions, and troubleshooting issues, all while
identifying opportunities to refer services based on client needs.
You will apply your knowledge of our products and services to
resolve issues and enhance client relationships. Your ability to
plan and manage your work, coupled with your developing skills in
strategic planning, digital literacy, and process automation, will
be crucial in achieving operational objectives. Your role will also
involve collaborating with internal stakeholders, mitigating
conflicts, all while maintaining a keen awareness of fraud
prevention strategies. Job responsibilities Process client
transactions accurately and efficiently, leveraging your developing
knowledge of our products and services. Address client inquiries
and troubleshoot issues, applying your understanding of our
operating procedures and your developing skills in digital literacy
and process automation. Participate in the end-to-end change
management process, applying your beginning proficiency in change
management to influence others and mitigate stakeholder impact.
Required qualifications, capabilities, and skills Knowledge or
equivalent expertise in customer service operations, with a focus
on transaction processing and troubleshooting. Demonstrated ability
to establish productive working relationships with internal
stakeholders, with a focus on driving mutually beneficial outcomes.
Experience in using problem-solving techniques to identify and
resolve issues, with a focus on improving operational efficiency.
Preferred qualifications, capabilities, and skills Proficient in
leveraging AI/ML technologies and implementing automation tools to
enhance client solutions, streamline processes, and improve
efficiency. Proficient in driving continuous and process
improvement initiatives to ensure high-quality client experiences.
Developing ability to apply cultural intelligence and data & tech
literacy for effective engagement with diverse clients and
innovative solutions. Beginning knowledge of cybersecurity best
practices to protect client data, with developing skills in
quantitative reporting for informed decision-making.
Keywords: JPMorganChase, Tucson , Client Service Analyst - Franchise Account Support, IT / Software / Systems , Tempe, Arizona
