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PBX Operator/ Communications Full-Time Rotating-Shifts $1,500 SIGN ON Shared Services

Company: Carondelet Health Network
Location: Tucson
Posted on: May 20, 2019

Job Description:

Description: POSITION SUMMARY: Under the general direction of the Manager of Computer Operations, provides routine and emergency switchboard communication services within the hospital and its satellite facilities. Notifies the telecommunications technician on a "stat" basis in the event of switchboard malfunction or failure; monitors problems with incoming / outgoing trunk lines and tie-lines. Maintains an updated book of schedules of on-call personnel assigned to the pocket pager system, as well as the, digital paging system and uses appropriate protocol for contacting the correct on-call personnel; keeps log pertaining to contacting on-call personnel with names, dates and times of contact. Provides personalized telephone service to the physicians, screening their calls, connecting them with requested calls and numbers; contacting them by means that they have requested. Monitors fire, security and safety alarms, following appropriate and accurate policies regarding each. Maintains up to date knowledge of all EPP policies and procedures. Responds to Code or in-house 911 phone on a top priority basis, taking information from the caller and following the appropriate emergency procedure. Dispatches security and shuttle drivers via two-way radio system. Monitors main entrance camera and call system; garage call system. Prints and distributes data reports for various customers. Collects and updates information regarding departments of the hospital and its satellites, including their location, telephone number, voice mail and FAX machine; utilizes this information to extend callers to the correct destination. Qualifications: Education Required: High School Diploma or General Education Diploma (G.E.D.) with any combination of education, skills, training or experience that meet the requirements of the position. Experience Required: 5 years experience in PBX operations. Skills Required: Team building, problem solving, critical thinking, coaching and mentoring, strong interpersonal communication skills; must be able to work under time-critical and stressful situations. Must have effective oral communication skills. Knowledge Required: Preferred: Basic computer skills Other Required: Must be able to work variable shifts, holidays and/or weekends. Preferred: Customer service experience. Bilingual English/Spanish Job: Non-Clinical/Administrative Primary Location: Tucson, Arizona Facility: Shared Services Center at Forbes Job Type: Full-time Shift Type: Rotate Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: http://www.uscis.gov/e-verifySDL2017

Keywords: Carondelet Health Network, Tucson , PBX Operator/ Communications Full-Time Rotating-Shifts $1,500 SIGN ON Shared Services, IT / Software / Systems , Tucson, Arizona

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