TucsonAZRecruiter Since 2001
the smart solution for Tucson jobs

Network Convergence Specialist

Company: NTT DATA Corporation
Location: Tucson
Posted on: September 9, 2020

Job Description:

Job Description: Req ID: 97600 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT DATA Services Healthcare connects people to the right technology and processes to accelerate innovation. NTT DATA Services believes information is the foundation on which healthcare will move forward. We are committed to helping the world create an information-driven healthcare system. This client continues to grow and thrive, and we are looking for individual contributors who can assist NTT DATA Services with meeting deliverables and client expectations. You will work with a fast-paced global leader in IT and have the ability to learn from the best and brightest in the industry. This position works with Healthcare account leaders to define migration strategy and designs improved processes to deliver ITIL based service support and technical account management. NTT DATA Services currently seeks a Network Convergence Engineer to join our team in Tucson, Arizona. Responsibilities : -Deliver remote service and support to customers -Interact with customers to provide a response to inquiries, concerns, and requests -Gather customer information and determine the issue by technically evaluating and analyzing the symptoms -Follow standard processes and procedures -Identify and resolve engagement issues, independently to the extent possible, only escalating issues as appropriate -Accurately process and record call transactions using designated tracking software -Follow up and make scheduled callbacks to customers where necessary -Stay current with system information, changes, and updates -Prepare Knowledge based articles post issue resolution / Standard operating procedures for repeat activities Requirements : -5+ years of experience working and troubleshooting (Nortel) Avaya Blue CS1000E/CS1000M, 81c PBX systems, Signaling Servers, NRS, etc. (Software Release 7.00 and above) -5+ years of experience managing and troubleshooting (Nortel) Avaya Blue Callpilot servers (1006r) including application builder, call tree menus, auto attendant setups, etc. -5+ years of experience working Avaya Aura Contact Center (AACC) and CCT Servers. -5+ years of experience troubleshooting MSDL, MIRAN, IPMG, MC32, DDP2, DTI, XPEC, Controller, CPPM Cards. -5+ years of experience in troubleshooting E1, T1, ISDN, PRI, SIP, Hybrid SIP circuits, SD WAN solutions. -4+ years of experience troubleshooting Avaya SMGR. -4+ years of working experience on Audio Codes SBC devices. Preferences : -Cognizant with the system backup routines and preventive maintenance schedules. -Knowledge of root directories in PDT will be preferable. -Expert with above PBX types and Callpilot applications. -Expert with system patching and security level updates as received from Avaya OEM. -Expert is above mentioned card level troubleshooting. -Troubleshooting and call trace analysis for the above telecom devices. -Administration and Support of various flavors of AACC -Able to solve a wide range of basic to complex problems without supervision. -Managing customer escalations -Good understanding of integrations with other adjuncts in telecom ecosystems. About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. #LI-NAM INDHCLSMC

Keywords: NTT DATA Corporation, Tucson , Network Convergence Specialist, Other , Tucson, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

91C Utilities Equipment Repairer
Description: Job Description If you re interested in a maintenance career, join the Army National Guard as a Utilities Equipment Repairer and help keep operations running smoothly on and off the battlefield. (more...)
Company: National Guard
Location: Casa Grande
Posted on: 09/21/2020

High Demand For Quality Landscapers - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Tempe
Posted on: 09/21/2020

CDL-A Company Truck Driver
Description: Newly increased pay and top miles find more at Freymiller Get on board with a carrier that combines old-school trucking with modern respect At Freymiller, we offer real company truck driving opportunities (more...)
Company: Freymiller
Location: Casa Grande
Posted on: 09/21/2020

CDL-A Lease Purchase Truck Driver - $1.00-MILE BASE PAY!
Description: Call Today to Learn More About Our NO CASH DOWN Lease Purchase Program for Solos John Christner Trucking is moving critical fresh food loads to restock shelves and need hard working professionals (more...)
Company: John Christner Trucking
Location: Oro Valley
Posted on: 09/21/2020

Data Architect - Bay Area, CA / Tempe, AZ
Description: Hi, We have the following position for one of our customer. Kindly let me know if you are interested. Job Title ndash Data Architect Location ndash Bay Area, CA Tempe, AZ Responsibilities Map the sources, (more...)
Company: Purple Drive Technologies LLC
Location: Tempe
Posted on: 09/21/2020

Truck Driver CDL A - Great Home Time
Description: CDL A Truck Drivers Needed We offer 100 paid health care insurance, great home time and more Call 866-214-5950 to speak with a recruiter Join the
Company: YRC Freight
Location: Casa Grande
Posted on: 09/21/2020

Product Customer Support Representative (talech) Tempe, AZ
Description: Product Customer Support Representative talech - Tempe, AZ talech Inc, is a leading cloud based mobile point of sale software solution provider, recently acquired by US Bank. From bars and restaurants (more...)
Company: Elavon Merchant Services
Location: Tempe
Posted on: 09/21/2020

Naval Aviator
Description: ABOUT Search for underwater threats. Deliver payloads of incredible firepower or necessary manpower. Execute strategic aerial maneuvers anywhere from the stratosphere, to mere feet above the sea. This (more...)
Company: Navy
Location: Sierra Vista
Posted on: 09/21/2020

Home Based Recruiting Specialist
Description: We are hiring Benefit Specialist as well as Recruiter/Trainers to fill our team of friendly representatives making a difference
Company: Living Healthy
Location: Oro Valley
Posted on: 09/21/2020

Restaurant Delivery
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Casa Grande
Posted on: 09/21/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Tucson RSS job feeds