Field Engineer 4

Company: Pinnacle Group
Location: Tucson
Posted on: November 22, 2020

Job Description:

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Style Definitions table.MsoNormalTable mso-style-name"Table Normal" mso-tstyle-rowband-size0 mso-tstyle-colband-size0 mso-style-noshowyes mso-style-priority99 mso-style-parent"" mso-padding-alt0in 5.4pt 0in 5.4pt mso-para-margin0in mso-paginationwidow-orphan font-size10.0pt font-family"Times New Roman",serif Position A Field IT Engineer Location Tucson, AZ Driving Role Yes MUST HAVE Must have a Laptop Breakfix experience Must have a Desktop BreakFix experience Must have an experience with Dell Laptops Must have an experience with Dell Desktops Must have Field experience Must have a reliable vehicle Must have hardware Experience Must have Software Experience Must be A Certified Job Description Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets. This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day. What to expect Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue. Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window. Work independently as well as within a team to resolve onsite customer requests efficiently and effectively. Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary. While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance. Skills Patience, empathy, confidence, and customer service skills. Strong IT background with a focus Hardware support of Dell products Excellent communication (verbal and written), time management, and developmental skills. Skilled at defusing high-stress situations and facilitating resolution to technical problems. Ability to multi-task in a fast-paced environment. Professional appearance and attitude when interacting with our clients' in-person Qualifications 3 years of relevant experience Excellent troubleshooting skills with related hardware components Normal 0 false false false EN-US X-NONE X-NONE Style Definitions table.MsoNormalTable mso-style-name"Table Normal" mso-tstyle-rowband-size0 mso-tstyle-colband-size0 mso-style-noshowyes mso-style-priority99 mso-style-parent"" mso-padding-alt0in 5.4pt 0in 5.4pt mso-para-margin-top0in mso-para-margin-right0in mso-para-margin-bottom10.0pt mso-para-margin-left0in line-height115 mso-paginationwidow-orphan font-size11.0pt font-family"Calibri",sans-serif mso-ascii-font-familyCalibri mso-ascii-theme-fontminor-latin mso-hansi-font-familyCalibri mso-hansi-theme-fontminor-latin mso-bidi-font-family"Times New Roman" mso-bidi-theme-fontminor-bidi Style Definitions table.MsoNormalTable mso-style-name"Table Normal" mso-tstyle-rowband-size0 mso-tstyle-colband-size0 mso-style-noshowyes mso-style-priority99 mso-style-parent"" mso-padding-alt0in 5.4pt 0in 5.4pt mso-para-margin0in mso-para-margin-bottom.0001pt mso-paginationwidow-orphan font-size10.0pt font-family"Times New Roman","serif"

Keywords: Pinnacle Group, Tucson , Field Engineer 4, Other , Tucson, Arizona