Bilingual Customer Relations Agent

Company: Aerotek
Location: Tucson
Posted on: January 11, 2021

Job Description:

Job Description:

• Provide stellar customer service by handling an average of 100 or more inbound and outbound calls per day.
• Negotiate with customers per investor, company and regulatory guidelines to resolve their mortgage loan delinquencies.
• Record all customer call dispositions and call notes using servicing and collection systems per department guidelines.
• Updating customer contact information, collect one-time and recurring payments, and set-up plans to resolve delinquent accounts.
• Schedule appointments for customers and their single point of contact (SPOC) representatives in the company.
• Set-up payment arrangements, order payoff requests, and work in a structured and proactive manner to meet individual and department goals.
• Professionally handle escalated customer concerns while following industry best practices.
• information, company's early assistance process, website questions, service transfers, and more.
• Top Skills Details:
  • 2+ years customer service
  • 1+ years of collections
  • Intermediate computer skills, word, excel, outlook, windows.
  • Bilingual and fluent in Spanish
  • Must have the ability to connect to the internet via direct connection (not Wifi)
  • Must have a dedicated work space to ensure privacy so that customer information is protected.Hours:
    • Monday - Saturday
    • hours are between 6:30 am - 7:00 pm About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Tucson , Bilingual Customer Relations Agent, Other , Tucson, Arizona