Patient Services Coordinator - Green Valley (Temporary Position)
Company: Starkey Hearing Technologies
Location: Green Valley
Posted on: April 10, 2021
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Job Description:
At Starkey HearCare, we are setting a new standard for
excellence in hearing healthcare with commitment to our Patient
Journey philosophy. This philosophy is driven solely by the special
needs of our patients and our commitment to serve them. That means
carefully guiding our patients on how to choose the best style and
technology to enhance their lifestyle.The Patient Services
Coordinator (PSC) is the face of the clinic and the patient's guide
throughout his or her Journey to better hearing. The PSC is
responsible for coordinating all aspects of patient care. This
includes providing a professional and inviting front office
experience, managing the clinic schedule and patient accounts,
maintaining patient records, organizing special events, leading
retention efforts and more. The PSC is an essential component of
the Clinic Team and a steward of its resources.Our CultureAn
experienced team built around a culture of professional growth and
knowledge-sharing.We celebrate innovation - providing our patients
with the most innovative technology and the most effective hearing
devices.We serve with passion, purpose and excellence.Total Team
Approach - Our staff functions together as a cohesive group of
hearing professionals.We coordinate the individual expertise of all
staff members to provide the best possible care for our
patients.You Will Ensure a Positive Patient ExperienceImmediately
acknowledge, greet and service all guests in a friendly,
professional manner.Check patients in and out of patient management
software, track orders/sales and maintain daily, weekly and monthly
reports.Utilize elevated customer service approach and
communication style when working with patients.Direct and answer
calls in a timely, professional fashion.You Will Provide
Administrative AssistanceStrategically manage patient schedule on
behalf of Clinic Team.Understand, support and track current
marketing initiatives for the anize office, maintain supplies, and
ensure accurate patient files.Protect Patients Privacy, collect
insurance information, and complete insurance
Authorization.Maintain day-to-day operational procedures.You Will
Complete Varied TasksLead Morning Huddle on behalf of Clinic Team
at the start of each day.Make deposits (transportation required)
and maintain cashbox.Reconcile all deposits daily and report
weekly.Results- Performance measures (How to Measure
Success)Customer Retention - Measured by active customers as a
percentage of clinic total customers.Patient Referrals - Measured
percentage of referrals from your active customer database.Same- or
Next-day New Patient Appointments - Measured by the number of days
'wait time' for Hearing Consultation.Days Sales to Cash - Measured
by the number of business days payments are outstanding.Maximized
Opportunities - Measured by the percentage of Hearing Consultations
completed with a companion (to scheduled).Other Duties
(Non-Measurable)Support Northland Employee Corporate and/or
Department guidelines.Check and verify quality.React to change
productively and handle other essential duties as assigned.Assist
with development of clinic performance.You Will NeedHigh school
diploma preferred or equivalent work history.1-2 years experience
in a customer service or retail position preferred.Proficient
computer skills and knowledge of Microsoft Office dustry
familiarity encouraged.Ability to manage all confidential
information with complete discretion.The above declarations are not
intended to be an all-inclusive list of the duties and
responsibilities of the job described, nor are they intended to be
such a listing of the skills and abilities required to do the job.
Rather, they are intended only to describe the general nature of
the job.#LI-CK1 Equal Opportunity Employer/Protected
Veterans/Individuals with Disabilities The contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Starkey Hearing Technologies, Tucson , Patient Services Coordinator - Green Valley (Temporary Position), Other , Green Valley, Arizona
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