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Patient Account Rep/ CSR

Company: Shared Services Center - Tucson
Location: Tucson
Posted on: May 5, 2021

Job Description:

POSITION PURPOSE: Handles patients' inquiries in a professional manner. Demonstrates excellent customer service skills for internal and external customers with dignity and respect. Able to diffuse problems and alert supervisor/manager of potential issues. Accepts responsibility and maintains confidentiality.Job Requirements: ESSENTIAL JOB FUNCTIONS:

  • Handles patient's calls professionally with dignity and respect. Responds to telephone inquiries within (24) hours of the following scheduled work day in a manner that addresses the needs of the caller.
  • Obtains all required billing information and completes all system modification required to ensure accurate billing on accounts.
  • Active in collections of accounts, coordinating time payments and evaluating financial means.
  • Clearly documents conversation with internal /external customer and action taken on accounts.
  • Researches all incoming bankruptcy notices for appropriate handling and notifies agencies as applicable.
  • Handles all address corrections immediately and modifies all required systems and accounts.
  • Completes incoming correspondence, including calling the patient, documenting and resolution.
  • Performs routine assignments independently and diffuses difficult situations without supervisor/manager intervention.
  • Displays competency in health care billing requirement/follow up. Maintains current knowledge regarding assigned/related area by keeping up to date on communication, newsletters and resources.
  • Displays competency in the use of department equipment, all computer software, fax, telephones and copy machine. EDUCATION, SKILLS & EXPERIENCE
    • High School graduate or equivalent
    • Two (2) years Hospital/Physician Business office experience to include knowledge of collections, EOB processing, and billing.

Keywords: Shared Services Center - Tucson, Tucson , Patient Account Rep/ CSR, Other , Tucson, Arizona

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