Company: Ramada Worldwide
Posted on: June 12, 2021
Job SummaryThe Bellperson is responsible for assisting with the
check-in/check-out processes and accommodating guests during their
stay in an attentive, courteous and efficient manner.Education &
Experience High School diploma or equivalent required and/or
experience in a hotel or a related field preferred. Must have a
valid driver's license for the applicable state. Physical
Requirements Flexible and long hours sometimes required. Heavy work
- Exerting up to 100 pounds of force occasionally, and/or 50 pounds
of force frequently and/or up to 20 pounds of force constantly to
lift, carry, push, pull, or otherwise move objects. Ability to
stand during entire shift. General Requirements Maintain a warm and
friendly demeanor at all times. Must be able to effectively
communicate both verbally and written, with all level of employees
and guests in an attentive, friendly, courteous and service
oriented manner. Must be effective at listening to, understanding,
and clarifying concerns raised by employees and guests. Must be
able to multitask and prioritize departmental functions to meet
deadlines. Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner. Attend
all hotel required meetings and trainings. Maintain regular
attendance in compliance with Wyndham Hotels & Resorts Standards,
as required by scheduling, which will vary according to the needs
of the hotel. Maintain high standards of personal appearance and
grooming, which includes wearing the proper uniform and nametag.
Comply with Wyndham Hotels & Resorts Standards and regulations to
encourage safe and efficient hotel operations. Maximize efforts
towards productivity, identify problem areas and assist in
implementing solutions. Must be effective in handling problems,
including anticipating, preventing, identifying and solving
problems as necessary. Must be able to understand and apply complex
information, data, etc. from various sources to meet appropriate
objectives. Must be able to cross-train in other hotel related
areas. Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or
operational needs. Perform other duties as requested by management.
Fundamental Requirements Load and unload luggage carts. Escort
guests to rooms and familiarize them with hotel services and
amenities (hours of outlets, pool, and exercise room, etc.).
Inspect guests room to ensure it is in order and that supplies are
adequate. Explain features of the room including operation of
radio, television, telephone, in-room movie system, etc.
Check/store luggage for arrivals and departures with luggage tags.
Deliver messages to meeting rooms. Deliver flowers, laundry and
packages to guestrooms. Assist with room changes. Maintain current
listing of local and area attractions, special events and
activities. Maintain list of local transportation guides, churches,
sports arenas, etc. Assist Houseperson with guest requests. Ensure
lobby reader board is correct. Provide information, maps and
directions as required. Answer console to assist guest service
agents. Show guestrooms and suites as needed and emphasize the
hotels amenities.by Jobble Associated topics: bell, bell attendant,
bellstand attendant, concierge, gallery, host, hostess, luggage
attendant, madison, service representative
Keywords: Ramada Worldwide, Tucson , Bell Person, Other , Tucson, Arizona
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