Customer Service Representative - Associate

Company: VXI Global Solutions
Location: Tucson
Posted on: July 15, 2021

Job Description:

Each referral hired will earn you $20 per pay period up to Five (5) referrals PLUS your friend earns $20 per pay period just for being referred for as long as you both remain actively employed with VXI.

 

Inbound Retention Sales Associate

VXI is guided by our Values: Excellence, Integrity, Teamwork, Agility and Inventiveness.

VXI recruits excited, enthusiastic applicants who are ready to be successful!  We create a fun learning environment with plenty of career growth opportunities.  Work in an environment where you can utilize your customer service skills and experience to help customers each and every day.  Your talents and contributions will be rewarded.  Come for the job, stay for the career! 

 

Join Team VXI

Overview
A position that is focused on handling customer interactions.  You are responsible for addressing their concerns and promote product and client loyalty. This is a highly competitive and distinguished sales position. Earn base pay + incentives! 

 

You’ll Receive

·       Competitive salary

·       Health Insurance (Medical, Dental Vision)

·       Fun Work Environment

·       Full-time Employment (some part-time available)

·       Abundant Advancement Opportunities

 

 

Essential Duties & Responsibilities Include

·       Resolving customer's concern, promote product and client loyalty 

·       Follow and comply with a prescribed work flow/call flow

·       Up-sell/Upgrade individual products and product packages to existing customers, depending on the need

·       Ensure that incoming telephone calls are answered in a timely and professional manner

·       Input a customer's modification/sale into a database while ensuring accuracy 

·       Overcome objections from customers in order to turn the call around and transition to a sale

·       Ensuring primary metrics are met through effortless customer experience

·       Maintaining first call resolutions

·       To keep and uphold integrity in handling customer's account information in each and every call 

 

 

Knowledge, Skills and Abilities You’ll Need to Succeed

·       Professional comportment and demeanor

·       Ability to build rapport utilizing effective probing questions

·       Ability to sell and overcome objections

·       Ability to learn product knowledge and sell the best solutions

·       Outstanding verbal communication skills

·       Knowledge of computers and MS Windows

·       Ability to navigate multiple screens/programs

·       Ability to multi-task

·       Ability to type 30 wpm

·       Ability to follow direction and accept coaching

·       Self-motivated and upbeat

·       Desire to work in a team environment achieving personal and team goals

·       Ability to work flexible hours, including weekends and evenings as required

 

 

Other Things We Look For

·          Strong work ethic

·          Desire to sell and be of service

·          Solid work history

·          Motivated by quality/integrity

·          Desire to excel

·          Must be willing to consent to a background screen and drug test upon offer of employment

 

 

Must Haves

·          High School Diploma/GED (Associates Degree preferred)

·          1 Year Sales Experience (within a call center environment preferred)

·          Exemplary Attendance Records with Previous Employers.

 

 

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time. (svmxigd)

 

Keywords: VXI Global Solutions, Tucson , Customer Service Representative - Associate, Other , Tucson, Arizona