Tucson Area Service Manager - Commercial HVAC
Company: Trane Technologies
Posted on: October 13, 2021
At Trane Technologies™ and through our businesses including
Trane® and Thermo King®, we create innovative climate solutions for
buildings, homes, and transportation that challenge what’s possible
for a sustainable world. We're a team that dares to look at the
world's challenges and see impactful possibilities. We believe in a
better future when we uplift others and enable our people to thrive
at work and at home. We boldly go.
Trane in Tucson is hiring for an Area Service
Manager to join our Commercial HVAC team. In this
role, you will be responsible for providing the leadership for all
activities from the installation of new equipment or implementation
of a services contract through lifetime connectivity with that
customer. Processes within that oversight include support of
sales through contract pricing on parts and service, field service
coordination, management and development of technicians, invoicing
and collections, and customer satisfaction.
- Oversee the service coordination function to respond
efficiently to customers, ensure technicians’ training and skill
level is appropriately balanced to service customers, and leverage
resources across the district. This includes emergency
repair, regular maintenance contracts, scheduled work and upgrades,
installations, replacement components, and long term service
- Effectively attract, coach, counsel, train and develop all
service employees. Drive continuous improvement through
company performance management process and technical product
training programs available.
- Develop employee skill levels, including customer service,
process and technical skills to the highest degree possible.
- Maximize cash flow by ensuring invoices are generated
immediately upon completion of work, managing expense budgets and
increasing utilization of the service team. Ensure that
standard service work processes are created and followed.
Improve transactional processes impacting the customer experience
and increase overall customer satisfaction.
- Ensure environmental, health and safety compliance within
service team. Provide training to all employees to ensure a
safe and productive work environment both in the shop and at
- Travel to customer job sites is required, which may include
outdoor work and/or work in mechanical/equipment rooms.
During the site visits, the employee may be exposed to variable
weather conditions; moving mechanical parts; heights, and other
variable environmental conditions based on location.
- Bachelor’s degree in engineering, engineering technology,
business or equivalent from a four-year college or university
preferred, or equivalent combination of education and
- Minimum of three (3) years’ experience in managing teams of
people, processes and budgets.
- Knowledge of Salesforce preferred.
- Must possess a valid driver’s license for a minimum of 12
months, with no major or frequent traffic violations included, but
not limited to:
- DUI, Hit & Run, License Suspension, Reckless/Careless Driving
or multiple smaller infractions or preventable collisions in the
previous 3 years.
We are an equal opportunity employer; all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, pregnancy, age, marital status, disability, status as a
protected veteran, or any legally protected status.
Keywords: Trane Technologies, Tucson , Tucson Area Service Manager - Commercial HVAC, Other , Tucson, Arizona
Didn't find what you're looking for? Search again!